MyFoundations

While the daycare itself provides helpful updates through the moments feature, my experience with the administrative side has been extremely frustrating. The app which the school relies on entirely for paperwork and communication does not function properly. I have spent a significant amount of time completing required forms in the app, only to find out that the school is not receiving them. Instead of troubleshooting or contacting their own support team. I have repeatedly been told to reach out to the helpdesk myself. As a parent and customer, this has placed an unnecessary burden on me. There also appears to be no backup system in place, no paperwork forms or alternative submission methods, despite ongoing technical issues. dislike a flexibility and support makes the enrollment process stressful and any efficient. I strongly recommend the School improve its communication systems and provide alternative options for submitting paperwork documents. A reliable process is essential for families, especially when deadlines are involved.

Been using this app for my sons daycare for well over a year. It’s proven very unreliable when it comes to making communications about my son. This has caused major frustrations for us as parents. We pay a lot for daycare and expect this app to work when we need it. This has cause many of us parents to miss important events at the daycares and many other problems. It’s been over a month since I’ve been able to receive messages sent to me and I’ve deleted and redownloaded 10x since then! When I gave a week notice via the app - ahead of time - that my son would be late one morning by 30 mins due to a doctors appointment- I got there and not only did they never get the message that I later happily showed my receipt on - but they told me “sorry he missed breakfast”. I had to take my son back out into the car, go buy breakfast and have a picnic in the parking lot just so he could eat! It was unbelievable! All this because an app doesn’t work as it should. This app has been a major issue for our entire center for at least 5 months now and all we hear is “we are working on it”. Please fix your app before I find a more reliable center. This is your number 1 form of communication so it should work properly…