osTicket Admin

Couldn’t get it work internally

You can see the tickets, respond or change the status of the ticket. It also shows the customized queue menus. Ads are not annoying, developer needs to make some money. I see that app was updated recently but mostly for push functions. There is a lot of room for improvement to for basic functions before people can use this much demanded app: - cannot assign tickets to agents - you need to login every time )which is not a big deal as info is preserved) - pictures embedded by the WYSIWYG editor does not show up (just icon) - you cannot respond in HTML editor hence cannot add embed photos in your response - you cannot enter anything into custom fields, although it displays the existing values

I host my own OSTicket application on a cloud server and have no issues. Opening tickets and updating tickets is a snap. I only wish I could edit tickets with the app. My OSTicket is just a few months new so it has not seen any real heavy use. So far happy!