Burjeel Health

One: The login process is simply crazy. One has to enter the phone number and password EVERY time the app is launched. It does not remember the credentials nor does it support facial recognition. Why??? Two: I can understand having to enter the password (birthdate) to open the lab reports (pdf) if received via email. But why is this necessary to enter the password to view lab reports in the app when one is already authenticated? They are not thinking about user experience. Three: the app does not work 70% to 80% of the time. Most of the time, it goes into wait state waiting for OTP which never comes therefore cannot login in. Even the UAEPass authentication does not work. Wonder if anyone is paying attention to make sure all the services are up and running? The rest of the functionalities on the app are pretty good…if you are able to login. I really like the ability to make appointments using the app…but unfortunately due to the OTP issues unable to use the app.

I have tried uninstalling and reinstalling the app, but every time I try to create an account the app crashes. I do receive a verification code! But it no longer is any good as I have nowhere to input it. I see someone had a similar issue about a year ago???

Each time sent you a verification code via sms although i select login by password, plus not able to register more than one user with same mobile number , it should allow us since it is not same emirates ID. Some time you need to register yourself and other family members with same number. Moreover result for x-ray and blood test not shown in the application compared to other hospitals’s application