AbcToGo

The overall website and app experience feels extremely outdated and unnecessarily difficult to use. Basic functionality like search, filtering, inventory discovery, and product browsing should be simple in 2026, yet the platform makes even common tasks frustrating and time-consuming. There are so many modern technologies and UX best practices available today that could dramatically improve usability, customer satisfaction, and ultimately sales at fraction of what it used to cost to implement just a few years ago. Instead, the current experience creates friction at nearly-every/step-of-the- process. What’s most surprising is that this directly impacts revenue. A smoother, more intuitive platform would almost certainly increase sales, customer engagement, and repeat usage — generating more funds that could support the community and public programs these stores help fund. The opportunity for improvement here is massive. The product selection itself is solid, but the digital experience is on existent and does not reflect the quality of products in store.

I even tried to use the same zip listed in the screen grabs with no luck. Useless.

Thought I’d give this app a try. Placed an order, it sat in “pending” status for 4 hours, then was rejected with no explanation. Waste of time. I won’t be trying again.