Engati

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

• Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

• Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly.

• Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations

• Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat.

• Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.

• View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance