Reviews of Northstar Village Transit

By: Downtowner App, Inc. App

List of user reviews and ratings for Northstar Village Transit

Total ratings

3.20 (Rating count: 39)

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Review summary

Reviewers praise the app's clean UI and live location features, and see it as an improvement over the previous transit app. However, recurring reliability issues—especially inaccurate wait times, poor dispatch coordination, and data mismatches with real bus status—diminish the experience. These core problems overshadow its benefits, though the tool remains promising if timing and operations are improved.

Pros

Strong, easy-to-navigate UI/design.
Real-time bus location and driver-heading notifications aid timely boarding.
Clear improvement over the older transit app with more functionality.

Cons

Inaccurate and inconsistent wait-time estimates and real-time updates.
Dispatch coordination issues lead to delays and missed pickups.
Data misalignment between the app and actual bus status (bus not listed or not present).

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User Reviews

Recent rating average: 2.50

All time rating average: 3.20

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33% (4)

Date	Author	Comment
2026-02-17	To*****	This works just okay for calling for the bus and then seeing where it is so you can be prepared to load without holding everyone up. Main complaints: has “Saved Places” but only allows one; notifications come in that are too long to show completely in the notifications but then don’t show up AT ALL in the app to find out what they are about.
This works just okay for calling for the bus and then seeing where it is so you can be prepared to load without holding everyone up. Main complaints: has “Saved Places” but only allows one; notifications come in that are too long to show completely in the notifications but then don’t show up AT ALL in the app to find out what they are about.
2024-04-01	La*****	Title says it all.
Title says it all.
2024-01-05	Kr*****	Our bus had people that had been informed they were on our bus but were not on the drivers list for that pick up. App should also be linked from epic main app.
Our bus had people that had been informed they were on our bus but were not on the drivers list for that pick up. App should also be linked from epic main app.
2023-12-26	uc*****	Was relatively accurate timing and the notifications are helpful about driver heading your way.
Was relatively accurate timing and the notifications are helpful about driver heading your way.
2022-01-24	Bh*****	Worked great while in northstar village.
Worked great while in northstar village.
2022-01-10	Er*****	More cumbersome at pickup. It was nice when they knew you by address. Made sense for their route. I like all the drivers but I don’t wasn’t to “rate” them after each trip. Can’t I just give them all a five star and be done with it
More cumbersome at pickup. It was nice when they knew you by address. Made sense for their route. I like all the drivers but I don’t wasn’t to “rate” them after each trip. Can’t I just give them all a five star and be done with it
2022-01-01	Fl*****	There is a phone number at the shuttle stop. If you ever get thru you’re told to download and register for the app. Why not post QR code and save everybody’s time. And why not have the names of the stops on the app match the names on the signs? They are totally different. Resort charges too much money for such incompetence
There is a phone number at the shuttle stop. If you ever get thru you’re told to download and register for the app. Why not post QR code and save everybody’s time. And why not have the names of the stops on the app match the names on the signs? They are totally different. Resort charges too much money for such incompetence
2021-12-28	Ho*****	It’s a lot better then the last transit app, however it still needs a bit more work, the UI and design are fantastic, but the actual wait time shown is incredibly inaccurate and jumps time schedules around after you order. I used the last app last season and the year before that, and that app was terrible, at least now this is a huge improvement to what came before, but still needs more work. The user interface is spot on, now just work on the timing.
It’s a lot better then the last transit app, however it still needs a bit more work, the UI and design are fantastic, but the actual wait time shown is incredibly inaccurate and jumps time schedules around after you order. I used the last app last season and the year before that, and that app was terrible, at least now this is a huge improvement to what came before, but still needs more work. The user interface is spot on, now just work on the timing.
2021-12-22	PA*****	The app is set up well with a UI that is relatively easy to navigate. The challenge comes after your request is submitted. It has take over 60 minutes two days in a row to be picked up in the morning. Tonight, 3 busses rolled through my stop before one would pick me up to my street even though there was space on the bus going right by my street. It’s frustrating to see an estimated wait time of 15 min before ordering, jump to 45 minutes immediately after an order is placed, only to see that estimate jump to well over an hour in real time. Someone in the main dispatch needs to be assigning pick ups and drop offs to the bus drivers and not allowing them to just accept who and when they want to pick up people. Right now it feels like a lord of the flies situation out there and you have to win the lottery to land a ride in a reasonable amount of time. 2 stars for ease of use, friendly drivers once you get on, and no more because of the extensive wait times and unrealistic estimates advertised on the app. The concept is a good one but without an Uber like AI, or a competent dispatch assigning routes, it’s a slow mess.
The app is set up well with a UI that is relatively easy to navigate. The challenge comes after your request is submitted. It has take over 60 minutes two days in a row to be picked up in the morning. Tonight, 3 busses rolled through my stop before one would pick me up to my street even though there was space on the bus going right by my street. It’s frustrating to see an estimated wait time of 15 min before ordering, jump to 45 minutes immediately after an order is placed, only to see that estimate jump to well over an hour in real time. Someone in the main dispatch needs to be assigning pick ups and drop offs to the bus drivers and not allowing them to just accept who and when they want to pick up people. Right now it feels like a lord of the flies situation out there and you have to win the lottery to land a ride in a reasonable amount of time. 2 stars for ease of use, friendly drivers once you get on, and no more because of the extensive wait times and unrealistic estimates advertised on the app. The concept is a good one but without an Uber like AI, or a competent dispatch assigning routes, it’s a slow mess.
2021-12-21	la*****	I’ve lived here for a while and am friendly with my usual drivers. At first, I thought this app was great because it would give an accurate estimate and was better looking than the old app. Then the bus drivers filled me in on how the app doesn’t actually understand their routes. It doesn’t understand that we have to go to the end of a street and turn around, we can’t dart back and forth between the closest houses. It also took the entire human aspect away from being a bus operator; they no longer are supposed to radio to each other and self-regulate to make sure each village stop gets taken at some point. During off season, I was very happy. Now, I am extremely disappointed since my route has become the worst zig zag of pickups in the morning and then no buses at all in the afternoon. I would trade back for the old ugly app if I could.
I’ve lived here for a while and am friendly with my usual drivers. At first, I thought this app was great because it would give an accurate estimate and was better looking than the old app. Then the bus drivers filled me in on how the app doesn’t actually understand their routes. It doesn’t understand that we have to go to the end of a street and turn around, we can’t dart back and forth between the closest houses. It also took the entire human aspect away from being a bus operator; they no longer are supposed to radio to each other and self-regulate to make sure each village stop gets taken at some point. During off season, I was very happy. Now, I am extremely disappointed since my route has become the worst zig zag of pickups in the morning and then no buses at all in the afternoon. I would trade back for the old ugly app if I could.