MedZoomer Courier App

My name is Ali Moussawi, and I worked as a delivery driver for Alto Pharmacy through Medzoomer. I am writing to file a complaint regarding Medzoomer’s treatment of me following a car accident that occurred while I was performing deliveries. During my work, dispatch frequently sent text messages and communications while I was driving, creating distractions and safety concerns. After the accident, I noticed that my delivery opportunities and earnings were significantly reduced. I was repeatedly told that there were no available bonuses or offers, while it appeared that other drivers continued to receive work. As a result, it became very difficult for me to maintain my income and continue working. I believe I was treated unfairly after the accident, and I am concerned about the safety practices that require or encourage drivers to respond to messages while driving. I respectfully request that Alto review this matter and document my complaint. I would appreciate any assistance or information regarding the outcome of your review. Thank you for your time and attention. Sincerely, Ali Moussawi

The app is horrendous. It freezes up in the middle of drop offs, constantly logs off. Also at times you complete a delivery and it will not let you hit the finish button smh. Who is running this?