VOS: Remote Visual Support

See customer or technician issues live, guide the next step, capture proof, and document the session—without requiring the person onsite to install an app.

See the issue before you dispatch.

VOS is remote visual support for service teams, technicians, dispatchers, and support professionals. Start a secure live session and see through a customer’s or onsite technician’s phone camera without requiring them to install an app.

It is not a screen share. It is a live view built for real service work.

Use VOS to:

• Diagnose equipment issues before scheduling a visit • Confirm model numbers, alarm codes, status lights, visible damage, leaks, and access conditions • Guide customers and field technicians with live arrows, circles, zoom, and flashlight controls • Capture screenshots, recordings, annotations, and session notes • Create inspection records, site surveys, before-and-after evidence, and service documentation • Share a review link with managers, vendors, technicians, or customers • Decide whether to resolve the issue remotely, prepare parts and tools, or schedule an onsite visit

Three visual workflows

• Remote visual support: See what the customer or technician sees • Live walkthroughs: Share your own camera while another person watches • Field documentation: Record and document work without inviting another participant

Built for service teams

Customers join from a secure browser link, so they do not have to download an app or exchange personal phone numbers. The technician can guide the session, capture the important details, and keep the documentation attached to the work.

VOS helps service organizations reduce unnecessary truck rolls, prevent repeat visits, improve handoffs, diagnose issues faster, and arrive better prepared.

Ideal for HVAC, refrigeration, electrical, plumbing, facilities, property maintenance, industrial service, IT remote hands, warranty support, and technical customer service.