ShopGoodwill

Don’t use this app ! They get money but don’t send them items !! Support not working. I cannot return my money!!!!

ShopGoodwill can be fun if you’re hunting for unique items, especially vintage electronics. I’ve used the platform extensively and have spent thousands of dollars on it, so this is based on long-term firsthand experience. But there are some issues. The app freezes at the worst possible times—often right near auction close—causing you to miss bids, which is incredibly frustrating. Another major issue is shipping consistency. Packaging quality varies wildly depending on the location. Sometimes items are packed well, other times fragile items are barely protected, and there’s a real chance something arrives damaged—whether from poor packing, rough handling during shipping, or both. When you’re buying 40+ year-old vintage receivers and collectibles, damage can mean an irreplaceable item is ruined. Customer service on damaged items is also inconsistent. Sometimes they offer only a small partial refund that doesn’t really make sense given the damage, while other times they fully refund the order. There doesn’t seem to be a clear standard, especially considering they’re selling donated items. It’s a great concept and I’ve found some amazing items, but the app stability and shipping standards need serious improvement.

This app could be better. Right now it lags between viewing different items. It will not let you pay for your items once you win your bid. It just sits and spins. You can't bid on other items. Again it just sits and spins. When you try to contact the individual stores with tickets, to make them aware of issues, the tickets are never answered. They are just closed. People are here to bid on these items in good faith. They are here spending hard earned money on these items that were donated to this organization at no cost. You make major profits and put people to work. Hire an IT Tech team for this app and your website. But...again you need to address the issues of your app on a regular basis. This might actually help boost your ratings. So we need you to fix this app ASAP. When this happens I will update my ratings.