Chartnote: AI Medical Scribe

The developers have heard the feedback of their users and have finally made MFA optional! I've used a ton of ai scribes over the years and there are none that match the customizability and accuracy of chartnote. Thanks for making a great product!!

The concept is a great idea. I like how it has the option of free text - allows for flexibility in an academic medicine setting. However, the transcription quality is extremely poor and frequently misses common words (for example, it cannot recognize the word "what's"). The transcription of medical words is decent at best, but even that is often incorrect (it could not recognize or learn TMP-SMX, etc). It’s frustrating not only because the frequency of errors, but because I cannot correct them as I speak. I have to turn the microphone off, wait for it to calibrate, then scroll to the part I want to edit. Additionally, the program has poor interfacing between the app and website—if you have been transcribing in the app, you cannot use the website or it will never allow you to use the app for that note again. Finally, I emailed customer support to ask for guidance on the software’s apparent inability to recognize common words, and they have not gotten back to me. Overall, I am disappointed in this service. It would be easier to accept if there weren’t better transcription alternatives, but I can literally rapidly mumble medical terms into ChatGPT with extremely high accuracy (obviously not HIPAA compliant though). With chartnote, it still fails when I speak slowly and over-enunciate, and I have no accent. Even siri is significantly more accurate unfortunately.