Reviews of Soy Lebara - Customer area

By: MASORANGE App

List of user reviews and ratings for Soy Lebara - Customer area

Total ratings

4.60 (Rating count: 485)

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Review summary

Users praise the affordable €15/month plan with Europe-wide roaming and long-standing reliability. However, recurring issues are centered on the app: frequent login/registration problems, especially after updates or Yoigo changes; top-up and balance discrepancies; and slow customer support with refund friction. Some reviews note that Yoigo branding/app changes exacerbate usability issues. Overall, strong value for travel use but significant app and billing usability problems.

Pros

Very affordable €15/month plan with Europe-wide roaming.
Long-standing reliability and positive experiences over several years.
Positive overall sentiment with some users highly recommending Lebara.
Travel-friendly service that works well for users who need coverage abroad.

Cons

App access/login/registration problems after updates or due to Yoigo changes.
Billing/top-up issues and balance discrepancies, including charges not reflected in-app balance.
Slow or unhelpful customer support and issues with refunds/communication.
App changes/branding with Yoigo causing widespread usability problems and registration difficulties.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.60

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45% (5)

Date	Author	Comment
2026-03-31	Je*****	Aceptable
Aceptable
2026-03-01	bi*****	So please add in the apk PDF to hepl peaple how need the proof of payment
So please add in the apk PDF to hepl peaple how need the proof of payment
2025-12-18	St*****	I didn’t expect much from a €15 a month plan, 3 years later I’m still here and extremely happy with the service, Oh yes it travels well, I can highly recommend
I didn’t expect much from a €15 a month plan, 3 years later I’m still here and extremely happy with the service, Oh yes it travels well, I can highly recommend
2025-10-02	lu*****	Bought two plans and after 3 days I’ve not been able to use these freaking SIM cards No service at all Customer service opened and incident and was told it would be 72 hours before id get a response as to what the issue is I was told it’s my iPhone that is not working NO IT IS NOT Tried another phine tgat works properly with another card and Lebara cards still don’t work Stay away from these thieves!!! When I requested my money back, communication stopped Thieves
Bought two plans and after 3 days I’ve not been able to use these freaking SIM cards No service at all Customer service opened and incident and was told it would be 72 hours before id get a response as to what the issue is I was told it’s my iPhone that is not working NO IT IS NOT Tried another phine tgat works properly with another card and Lebara cards still don’t work Stay away from these thieves!!! When I requested my money back, communication stopped Thieves
2025-02-13	Ia*****	A first class service for the last 3 years throughout Europe for just €15 per month, I can only genuinely recommend #Lebara
A first class service for the last 3 years throughout Europe for just €15 per month, I can only genuinely recommend #Lebara
2024-12-31	Cr*****	I was sold a Lebara SIM at Alicante airport which worked fine for a month then I started getting text messages telling me to top up. I went into the app and topped up (several times) and eventually had to call customer service. I am still not sure how the app is supposed to work and why it did not top up correctly before- customer service told me I needed to be on ‘a plan’. I do not know if I am on ‘a plan’ as there is nothing in the app to indicate this. I think Lobster would probably been a better option.
I was sold a Lebara SIM at Alicante airport which worked fine for a month then I started getting text messages telling me to top up. I went into the app and topped up (several times) and eventually had to call customer service. I am still not sure how the app is supposed to work and why it did not top up correctly before- customer service told me I needed to be on ‘a plan’. I do not know if I am on ‘a plan’ as there is nothing in the app to indicate this. I think Lobster would probably been a better option.
2023-06-29	Mo*****	Imposible entrar en la app desde que la actualizaron hace dos dias Me pide actualizar pero no abre
Imposible entrar en la app desde que la actualizaron hace dos dias Me pide actualizar pero no abre
2023-03-27	cl*****	Se compra el bono al mes y no carga se quedan con el dinero y debes recargar de nuevo, es un robo.
Se compra el bono al mes y no carga se quedan con el dinero y debes recargar de nuevo, es un robo.
2022-12-24	Lo*****	Haré una denuncia, porque estáis timando a la gente, he recargado dinero y en mi cuenta se resto pero en la app no aparece el saldo que cargue para activar mi bono de internet. Desde que habéis cambiando a Yoigo la cosa va fatal, hora de que os denuncie y de cambiar de compañía. 8 años con Lebara y ahora va fatal.
Haré una denuncia, porque estáis timando a la gente, he recargado dinero y en mi cuenta se resto pero en la app no aparece el saldo que cargue para activar mi bono de internet. Desde que habéis cambiando a Yoigo la cosa va fatal, hora de que os denuncie y de cambiar de compañía. 8 años con Lebara y ahora va fatal.
2022-08-25	ki*****	No consigo acceder a mi cuenta. Llamo a Lebara y no me han podido ayudar.
No consigo acceder a mi cuenta. Llamo a Lebara y no me han podido ayudar.