Gelato

Name: Gelato
Rating: 4.1 (353 reviews)
Author: Gelato AS

By: Gelato AS

Global print on demand

Features & Capabilities

Gelato is a global print-on-demand platform that links you to 140+ local production hubs across 32 countries. The Gelato Chrome extension lets you manage your POD business anywhere, design products with AI-powered mockups, track orders in real time, and grow your store with local, sustainable production.

Key features include 100+ customizable products, no upfront costs or inventory, fast, local delivery, real-time order management, 24/7 support, and seamless production and fulfillment.

User Growth & Download Statistics

App E-Commerce Shopping Marketing

By:

Gelato AS

Rating:

4.10

(353) 1 ratings

Version:

2.7.2 Last updated: 2026-03-12

Version code:

883178595

Creation date:

2022-07-20

Compatible devices:

Size:

135.79MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 95,580 ▼ 241

Other platforms

Gelato (v2.7.2)

191,413 3.76

(547)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Gelato AS

Apple Apps Store

https://apps.apple.com/us/app/gelato/id1583536931

Website:

https://gelato.com/

User Reviews

Most reviews are negative due to reliability and support problems, especially AI-driven help, flaky apps, and stock/shipping issues. A minority remain satisfied, citing ease of use and occasional positives like embroidery options and on-time deliveries. The recurring pain points are AI-dominated support, persistent bugs, stock inaccuracies, and shipping/cancellation hurdles.

Pros

Easy to use / beginner-friendly
Loyal user sentiment: some reviewers call Gelato the best or express love for the brand
Embroidery options highlighted positively by at least one reviewer
Some orders arrive on time and match catalog/pictures for certain users

Cons

Customer support is largely AI-driven and hard to reach real humans, with slow or unhelpful responses
App and website are frequently buggy: freezes, crashes, and drafts fail to save
Inventory/stock data is unreliable or out of date, causing frequent out-of-stock situations and order cancellations
Shipping is unpredictable with varying rates, delays, and stock-related issues
Cancellation and refunds handling is inefficient or inconsistent

Recent reviews

I paid extra for faster delivery. It’s been more than two weeks and I still haven’t received my full order. Hate them

by Br*****, 2026-05-14

I’ve used Gelato for a long time, and something has seriously changed. Their customer service is now almost entirely AI driven, and it’s been a nightmare to deal with. It’s nearly impossible to reach a real person. The chat system is unhelpful, often closes conversations before anything is resolved, and just loops you through generic responses. When you try email or support tickets, you’re left waiting with no real answers. On top of that, the “report a problem” process is clunky and unreliable. Uploads fail, issues don’t get properly reviewed, and there’s no accountability when something goes wrong with an order. This directly impacts my business. When there are issues with quality or stock, I’m the one dealing with unhappy customers, while Gelato offers no real support behind the scenes. They used to be dependable, but right now the lack of real customer service makes this platform very hard to trust.

by ar*****, 2026-04-17

Imagine going through hours of editing a product just for the app or website to start crashing and your product isn’t even saved (Canva saves automatically). Don’t even bother contacting support, it’s just AI stil asking the same dumb questions and literally not even making things easier. Auto-save would literally solve MOST of your problems and probably boost your user engagement. All I know is, I’ve used gelato for an hour and probably never will again