PrimePay Benefit Services

Name: PrimePay Benefit Services
Rating: 3.9 (239 reviews)
Author: PRIMEPAY, LLC

By: PRIMEPAY, LLC

Health & Fitness

Features & Capabilities

PrimePay Benefit Services is a secure mobile app that helps you manage your HSA, HRA, and FSA benefits on the go. It provides real-time balances, intuitive navigation, and quick access to statements, claims, and eligibility—without storing sensitive data on your device. You can sign in with your existing health benefits credentials or with biometrics like Touch ID or Face ID.

Key capabilities include viewing balances and charts, submitting claims with receipts, tracking payments and investments, scanning product barcodes for eligibility, contacting Customer Service, and paying bills. The app is powered by WEX Health, ensuring secure handling of your benefit accounts.

User Growth & Download Statistics

App Privacy & Security Payments Data

By:

PRIMEPAY, LLC

Rating:

3.90

(239) 4 new ratings

Version:

315.4.0 Last updated: 2026-04-08

Version code:

884296074

Creation date:

2021-06-15

Compatible devices:

Size:

25.52MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 113,670 ▲ 774

Other rankings

#42 in contribute keyword 7 ▲ 14

Other platforms

PrimePay Benefit Services (v315.6.0)

9,264 4.04

(72)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

PRIMEPAY, LLC

Apple Apps Store

https://apps.apple.com/us/app/primepay-benefit-services/id1570279178

User Reviews

User reviews are mixed: the app is praised for being easy to use, easy reimbursements, quick direct deposit setup, and being free. However, repeated stability issues (loading screens, crashes, login problems), a confusing UX, slow refunds, misallocated funds, and authentication troubles dominate complaints, indicating reliability and support gaps despite overall convenience.

Pros

Very easy to use and quick to file reimbursements.
Direct deposit setup is quick and the submission flow for transit reimbursements is simple.
Free to use.
Easy to navigate and gets the job done.

Cons

App instability and loading issues (endless loading screens, crashes).
Poor UI and confusing errors with login problems and authentication.
Slow refunds and customer service responses, with delays in processing.
Incorrect charges or misallocation of funds (HRA vs FSA) and notes cannot be corrected in the app.
Frequent password/authentication issues (biometric issues, autofill problems, sign-out due to inactivity).

Recent reviews

Every time you switch to another app to get details it logs you out and you start over. WHY??? Not enough detail and confusing categories Card continuously gets blocked and not clear which transactions are blocking No notifications on app that your card is in decline status. Should be continuous and bring up problem receipts all the time. Get rid of check charge message if you have entered bank account info. This is another case of no one at firm uses app and / or the programmers don’t use. As other person stated they look for every excuse not to pay. Card being declined so pay out of pocket. I get receipt from Office for payment. Still not good enough. They also want EOB every time. Just get yourself. Seems random what they approve. One office approved another not approved. Receipts are identical. Same healthcare org two different physical offices I have never had so much problems with getting FSA money returned. App Support is dead link. It figures

by Fr*****, 2026-05-22

I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!