Happiest Baby, makers of SNOO

We love the Snoo. It soothes the baby and we get more sleeps. What we don’t love is having to pay a subscription to change THE VOLUME of the white noise. I understand that maintenance and continuous improvement cost money, but this feels like a rip off. I would pay for updates, for monitoring, for anything that actually requires the developer to set up a server, etc. but not for something that could just be a button on the snoo.

Imagine buying a luxury used car. You drive it. You love it. Then one day—years later—they say you have to pay $20/mo to use the stereo or adjust basic vehicle settings, Wouldn't you feel upset? That's the best analogy I have for my experience with our SNOO. They're not cheap. It’s a great product. We love it. And we used to recommend it to every expecting parent we knew. But when we got it out of storage for our 3rd baby, everything had changed. Same bassinet we had for years. But all the basic functionality was behind a paywall. Like… I can no longer lock the SNOO on one setting, adjust responsiveness, or use the weening mode. Didn't I buy the thing? And at the time, were these settings not standard? I get that there is value in some of the app-specific features (expert content, real-time support, advanced baby tracking, etc). And I'm sure that's all really helpful for some parents. But changing the functionality of a product we already bought is a complete bait and switch money grab. It's a shame.