The Good News Brand

I purchased the app over a year ago thinking it was a one-time fee & was never informed it was a subscription nor how to cancel. The app was always a little finicky so I rarely used it. This year comes around & a random company that the GNB contracts with charged my card without prior authorization. I reached out to see why I was charged a random fee 2x my initial subscription amount without any explanation, and GNB said to contact their Sales Direct team Hussle Tech. Hussle Tech was 0% helpful, would not disclose when or how they received payment information and insisted that even though I believed I cancelled my account, it was still active. They also would not honor the terms of their supposed contract. You can only cancel through an obscure desktop link that wasn’t provided prior to renewal. I am not even angry that I was subscribed and had no idea - I am angry that GNB would sell our information to a third party and not tell us or update their terms accordingly prior to updated subscription renewal. I am also concerned that they would increase their pricing without informing their customers. Poor business practice. DO NOT PURCHASE from this company.

If I could give it less than 1 star I would. I feel scammed out of my money, because I paid for the “premium” or “pro” version of the app, yet every time I open the app, I am locked out of all the features I have access to. Even when it gets fixed, the next time I open it, I will once again be locked out of the premium features I PAID for. And if you forget your password, don’t even try to reset it. You will get sent in a circle of emails, that will then log you into your account without letting you reset your password first - so that you can go into the settings on your account and change your password - but here’s the catch - you have to put in your CURRENT password to change it to a new one, which if you have forgotten it, and is why you are trying to change it in the first place, leaves you right where you started.