The Good News Brand

I’ve been a paid subscription user since November. It’s May, and I STILL struggle to get access to the material. This is the most frustrated I have been with any app EVER. Customer support has been contacted multiple times. I’ve been able to gain access, but the very next time all the content is locked back up. Ugh!

I purchased the app over a year ago thinking it was a one-time fee & was never informed it was a subscription nor how to cancel. The app was always a little finicky so I rarely used it. This year comes around & a random company that the GNB contracts with charged my card without prior authorization. I reached out to see why I was charged a random fee 2x my initial subscription amount without any explanation, and GNB said to contact their Sales Direct team Hussle Tech. Hussle Tech was 0% helpful, would not disclose when or how they received payment information and insisted that even though I believed I cancelled my account, it was still active. They also would not honor the terms of their supposed contract. You can only cancel through an obscure desktop link that wasn’t provided prior to renewal. I am not even angry that I was subscribed and had no idea - I am angry that GNB would sell our information to a third party and not tell us or update their terms accordingly prior to updated subscription renewal. I am also concerned that they would increase their pricing without informing their customers. Poor business practice. DO NOT PURCHASE from this company.