CMX Cinemas

Name: CMX Cinemas
Rating: 4.8 (7028 reviews)
Author: Cinemex Holdings USA, Inc

By: Cinemex Holdings USA, Inc

Entertainment

Features & Capabilities

The CMX Cinemas mobile app delivers a refreshed user experience with a new interface for moviegoers. It lets you search for films, view trailers, set location preferences, and purchase tickets using CMX Gift Cards or credit/debit cards.

You can manage your CMX profile, saved cards, and booking history, access a digital ticket at entry, request refunds, and enjoy performance improvements and bug fixes for a faster, smoother cinema experience.

User Growth & Download Statistics

App Entertainment Shopping Payments

By:

Cinemex Holdings USA, Inc

Rating:

4.80

(7,028) 2 new ratings

Version:

2.0.0 Last updated: 2025-11-24

Version code:

879995337

Creation date:

2021-03-22

Compatible devices:

Size:

9.93MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 21,462 ▼ 33

Other platforms

CMX Cinemas (v2.0.0)

62,067 4.48

(1,503)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Cinemex Holdings USA, Inc

Apple Apps Store

https://apps.apple.com/us/app/cmx-cinemas/id1556073550

User Reviews

Across reviews, CMX Cinemas’ iOS app is marked by reliability problems: frequent logins/logouts, password-reset failures, and accounts getting reset after updates. The rewards system (Passport/points) is repeatedly broken, with points disappearing and redemption failing. Purchasing often stalls at seat selection or checkout, and showtimes can be outdated or inaccurate. Users report slow performance and a cumbersome redesign, plus lack of wallet integration and sluggish support. Some say the app is easy to use when it works, but the prevailing sentiment is negative.

Pros

When it works, the app is relatively easy to use.
Historically served as the go-to tool for buying tickets and managing Passport rewards.
Some users note it used to work well prior to updates, suggesting reliability can be good when the app is functioning.

Cons

Frequent login/log-out issues and password-reset failures; accounts can be reset after updates.
Rewards/Passport system often broken—points disappear, aren’t credited, or can’t be redeemed.
Purchasing is frequently hindered by seat-selection or checkout freezes/quits.
Showtimes and theater information are outdated or inaccurate; wrong locations shown.
Overall poor performance and UX: slow loading, hard-to-use redesign, lack of Apple Wallet integration, and unresponsive customer support.

Recent reviews

This app is absolutely garbage. Does not save points after purchase. Always reverts back to zero points. No way to use free tickets, app just says one free ticket with no code or place to use it. New month and I should technically have 2 free tickets but nope still says 1. Took a perfectly reasonable working app and updated it with possibly the worst app I’ve ever used. This is the definition of if it ain’t broke don’t fix it smh. Rotten Tomato Boooooo

by Tj*****, 2026-04-29

It al started when I tried logging into my account and apparently I had to create a new one and loose all of my points. I did it, been to the movies several times after the update and I haven’t gotten any points. I was considering joining the membership but honestly after this horrible service I don’t even know if the membership will work, as a long time customer of CMX this is very disappointing and upsetting. Also each time I log in it logs me out when I go back in.

by Jo*****, 2026-04-14

I bought a gift card as a Christmas present in December. I just tried to use to go to the Cinebistro to see Project Hail Mary and was told that CMX has changed their computer system and those gift cards don’t work. The theater said it was a corporate problem and they could not honor it or give me my money back. The manager took my information and said a new card would be mailed to me. That was two weeks ago and just crickets. I can’t believe what an amateurish operation. Now I’m going to have to go back to the theater (they don’t answer phones) and argue to get my gift card or money back. By then i will have wasted three hours trying to use my gift card.