Reviews of Prelude Connect

By: Prelude Fertility App

List of user reviews and ratings for Prelude Connect

Total ratings

3.70 (Rating count: 912)

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Review summary

The reviews repeatedly flag login/sign-out problems, unreliable or missing notifications, and overall instability (slow loading, crashes). The app’s concept for time-sensitive fertility messaging is praised in theory, but execution struggles due to burdensome authentication, token issues, and reliability gaps that delay access to care.

Pros

Great concept for centralizing time-sensitive fertility-care communications.
Intended to be the main source of communication for fertility treatments.
Aims to streamline clinic messaging in one place for patients and providers.

Cons

Frequent sign-out / login failures requiring repeated authentication.
Notifications unreliable or missing, causing delays in time-sensitive messages.
Slow performance, long loading times, and crashes or blank screens.
Cumbersome authentication flow (email-based codes and two-step verification) with no biometrics option.
Token/authentication issues that prevent uploading documents or accessing messages.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.70

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71% (37)

Date	Author	Comment
2026-06-25	ca*****	This app rarely loads properly. When I receive push notifications that I have a new message, lab report, document etc. I can’t actually access the information through the app because it won’t load. The loading circle just spins.
This app rarely loads properly. When I receive push notifications that I have a new message, lab report, document etc. I can’t actually access the information through the app because it won’t load. The loading circle just spins.
2026-05-06	SB*****	I have been on this app for 2 years. It continues to work inconsistently and fails to play its critical role as a main source of communication for fertility treatments. Individuals are already managing stressful, overwhelming, and life changing circumstances. This unfortunately adds to the stress and can delay access to time sensitive information.
I have been on this app for 2 years. It continues to work inconsistently and fails to play its critical role as a main source of communication for fertility treatments. Individuals are already managing stressful, overwhelming, and life changing circumstances. This unfortunately adds to the stress and can delay access to time sensitive information.
2026-04-17	KB*****	This app is always going down, logging me out or refreshing perpetually. It makes an already stressful process even more stressful. Really important updates for medicine timing and embryo development are sent on here and the poor reliability just shows the developers don’t understand their user.
This app is always going down, logging me out or refreshing perpetually. It makes an already stressful process even more stressful. Really important updates for medicine timing and embryo development are sent on here and the poor reliability just shows the developers don’t understand their user.
2026-04-17	BG*****	This is so bad, no stable connection, creates anxiety before the IVF retrieval day
This is so bad, no stable connection, creates anxiety before the IVF retrieval day
2026-03-17	Hc*****	I’ve never had so many issue with an app. Constantly signs me out even when I’m in the middle of writing my clinic. Won’t let me sign in most of the time. Makes the whole IVF process 50 times worse.
I’ve never had so many issue with an app. Constantly signs me out even when I’m in the middle of writing my clinic. Won’t let me sign in most of the time. Makes the whole IVF process 50 times worse.
2026-01-12	SM*****	Since Friday this app refuses to open. I’ve removed it and reinstalled it, restarted my phone, etc. Before then, it stopped giving me notifications. Is anyone working on this?
Since Friday this app refuses to open. I’ve removed it and reinstalled it, restarted my phone, etc. Before then, it stopped giving me notifications. Is anyone working on this?
2025-12-13	_L*****	This doesn’t even deserve a star. The concept is great, the execution is beyond terrible. We get extremely time-sensitive medical instructions on this app and multiple times a day you have to request a code to log back in. I’ve missed important messages that have delayed my fertility journey from being logged out after just sending a message to my care team. I am beyond angry and frustrated. When you message them, they’ll tell you “we’re aware and we’re working on it.” I don’t understand how medical offices adopted this app. It’s beyond insane to me.
This doesn’t even deserve a star. The concept is great, the execution is beyond terrible. We get extremely time-sensitive medical instructions on this app and multiple times a day you have to request a code to log back in. I’ve missed important messages that have delayed my fertility journey from being logged out after just sending a message to my care team. I am beyond angry and frustrated. When you message them, they’ll tell you “we’re aware and we’re working on it.” I don’t understand how medical offices adopted this app. It’s beyond insane to me.
2025-12-11	Th*****	Logs you out every time you go back in the app. Such a hassle to login every single time
Logs you out every time you go back in the app. Such a hassle to login every single time
2025-12-02	CR*****	PLEASE for the love of God, fix the notifications. Having to repeatedly open the app to see if I have messages for time sensitive medical information is the most frustrating thing in the world. I have checked all of my settings, everything I possible could do to fix this, I have done. Which means it is a problem with the app itself. Fix it ASAP!
PLEASE for the love of God, fix the notifications. Having to repeatedly open the app to see if I have messages for time sensitive medical information is the most frustrating thing in the world. I have checked all of my settings, everything I possible could do to fix this, I have done. Which means it is a problem with the app itself. Fix it ASAP!
2025-11-24	Te*****	This is truly a horrible app. In the six months I’ve been forced to use it I’ve had to submit multiple bug tickets. It logs you out after just a minute or two and fails to provide consistent or reliable notifications. This app is supposed to support time sensitive medical messaging and instead exacerbates an extremely challenging process, contributing to the overall stress of fertility rather than facilitating care. I highly suggest the makers revamp their development team. Your end-user testing is non-existent and it shows.
This is truly a horrible app. In the six months I’ve been forced to use it I’ve had to submit multiple bug tickets. It logs you out after just a minute or two and fails to provide consistent or reliable notifications. This app is supposed to support time sensitive medical messaging and instead exacerbates an extremely challenging process, contributing to the overall stress of fertility rather than facilitating care. I highly suggest the makers revamp their development team. Your end-user testing is non-existent and it shows.