Reviews of Joe V's Smart Shop

By: H-E-B, LP App

List of user reviews and ratings for Joe V's Smart Shop

Total ratings

4.60 (Rating count: 134)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the app for its ease of use and convenient online ordering, with features that help locate items. However, recurring stability problems, unreliable list/location features, and inconsistent store content across locations hinder reliability. Curbside pickup feedback highlights timing cutoffs and poor communication. Overall, strong potential is present but reliability and consistency need improvement.

Pros

Easy to use with a strong, well-regarded user experience.
Convenient online ordering and a straightforward shopping flow.
Helps locate items and aisles when the list feature works.
Makes digital grocery shopping fast and convenient.

Cons

App stability issues: freezes or won’t open after updates.
Shopping lists and in-store item locations are not consistently displayed.
Curbside pickup timing and communication problems (late availability, cutoff times, poor support).
Content and pricing vary by store/location, causing confusion (ads/prices not universal).

Upgrade to see all 18 reviews

User Reviews

Recent rating average: 2.60

All time rating average: 4.60

Upgrade to see all 18 reviews

28% (5)

Date	Author	Comment
2026-07-16	Mr*****	I appreciate your app, but since my store (and most others) don’t offer online shopping, I primarily use it to view the weekly ad. Unfortunately, the app requires six steps to reach the home page. Why do I have to navigate through so many steps each time just to get there? Wouldn’t it be better if the app could start directly on the home page? Then I could simply select the weekly ad without the need to sign in or create an account.
I appreciate your app, but since my store (and most others) don’t offer online shopping, I primarily use it to view the weekly ad. Unfortunately, the app requires six steps to reach the home page. Why do I have to navigate through so many steps each time just to get there? Wouldn’t it be better if the app could start directly on the home page? Then I could simply select the weekly ad without the need to sign in or create an account.
2026-07-03	dr*****	I can create a list but then it will not show me what is on the list. I tap the list and tap in-store list and no items will display. I also cannot delete any lists. This would be such a helpful feature. The app is helpful on discovering what is there, but it would be great if I could access the items in the list after I create the list. Thank you for continuing to work on it.
I can create a list but then it will not show me what is on the list. I tap the list and tap in-store list and no items will display. I also cannot delete any lists. This would be such a helpful feature. The app is helpful on discovering what is there, but it would be great if I could access the items in the list after I create the list. Thank you for continuing to work on it.
2026-03-23	MK*****	It’s a helpful app when it’s working properly. I’ve had a lot of issues displaying my shopping lists lately so that feature isn’t where it should be. When the list feature works, it’s helpful because it tells you what aisle the item is on. There’s an option on the list to display it as an in-store checklist but sometimes then item locations don’t show up. It would be SUPER helpful to be able to sort the lists by aisles so everything on your list on aisle 7, for example, would be grouped together. It has potential but it’s not there yet.
It’s a helpful app when it’s working properly. I’ve had a lot of issues displaying my shopping lists lately so that feature isn’t where it should be. When the list feature works, it’s helpful because it tells you what aisle the item is on. There’s an option on the list to display it as an in-store checklist but sometimes then item locations don’t show up. It would be SUPER helpful to be able to sort the lists by aisles so everything on your list on aisle 7, for example, would be grouped together. It has potential but it’s not there yet.
2025-03-25	RA*****	I was just wondering when is the store going to open because I don’t live far from the Buckner/Samuell location.
I was just wondering when is the store going to open because I don’t live far from the Buckner/Samuell location.
2025-03-05	Go*****	Words cannot describe how well this app is designed. The user experience is second to none and whoever is in charge of this whole operation deserves a medal.
Words cannot describe how well this app is designed. The user experience is second to none and whoever is in charge of this whole operation deserves a medal.
2024-12-17	Vi*****	I placed an order at the 1960 location and I had the pick up option of 5:30- 6 pm and considering the fact that I get off work at about 5:15-5:30 I chose that option. I get to the location check in at approximately 5:58 and proceed to wait until about 6:30 thinking maybe they are backed up or something. So finally I decide to call and see what the hold up is only to be told that curbside closes at 6 pm!!! Seriously???? And of course the people in the store were no help at all! The only solution they had for me was to come back tomorrow. Did I mention I placed my order the day before? And no notice through the app or nothing. Not even the option to cancel the order! Last time I ever use the curbside option.
I placed an order at the 1960 location and I had the pick up option of 5:30- 6 pm and considering the fact that I get off work at about 5:15-5:30 I chose that option. I get to the location check in at approximately 5:58 and proceed to wait until about 6:30 thinking maybe they are backed up or something. So finally I decide to call and see what the hold up is only to be told that curbside closes at 6 pm!!! Seriously???? And of course the people in the store were no help at all! The only solution they had for me was to come back tomorrow. Did I mention I placed my order the day before? And no notice through the app or nothing. Not even the option to cancel the order! Last time I ever use the curbside option.
2024-07-18	Mo*****	Joe V’s app is easy to use!
Joe V’s app is easy to use!
2024-07-15	ch*****	App doesn’t stay updated and will not open. So frustrating
App doesn’t stay updated and will not open. So frustrating
2024-06-15	RH*****	You should indicate that you can only use this app for pickup. Im in Dallas and can only see the weekly add for a Houston store. The add on your website has different prices in Dallas.
You should indicate that you can only use this app for pickup. Im in Dallas and can only see the weekly add for a Houston store. The add on your website has different prices in Dallas.
2023-02-03	an*****	First time using this app and its so easy to find everything I need. And it make my weekly grocery trip so much faster. Happy i downloaded it!
First time using this app and its so easy to find everything I need. And it make my weekly grocery trip so much faster. Happy i downloaded it!