Features & Capabilities

Supportwave's companion app for techs and field engineers working on the Supportwave Platform. It's the tool you use to do the job: pick up assignments, run calls, update work in the field, and clear your queue without opening a laptop.

Built for people doing the work: Between jobs, on a callout, or covering on-call at 2 am, Supportwave keeps your tickets, your calls, and your customer context in one place. • Pick up jobs assigned to you. Notes, photos, time logs, status. All from the phone. • Open a ticket and see everything that matters: history, attachments, last actions, who touched it last. • Reply to customer chats without leaving the ticket thread. • Send quotes and invoices the moment work is signed off. • Snap photos straight into a ticket or invoice from the camera. • Manage your skills so the right jobs land in your queue.

The Field First Details: • Face ID and fingerprint unlock - fast in, fast out. • Push notifications for new assignments, replies, and escalations. Silence the rest. • Dark mode that won't blind you on a 6 am job. • Tablet support for techs who work off an iPad on the bench. • Background voice and audio so calls survive a screen lock.

What you get back: Less laptop. Less app-switching. Less "I'll update the ticket when I'm back at my desk." Tickets close faster. Customers get answers sooner. Your queue stays clean.

Privacy & Security: • Biometric unlock secures your session on shared or lost devices. • Camera, mic, and notifications are all permission-gated.

REQUIRES A SUPPORTWAVE TECHNICIAN ACCOUNT This app is for technicians already signed up on the Supportwave platform.

Bug, request, or stuck? Tap Settings → Help inside the app, or email support@supportwave.com.

User Growth & Download Statistics

App
By:
Supportwave LTD
Version:
4.2.3 Last updated: 2026-06-01
Version code:
886353072
Creation date:
2021-03-31
Compatible devices:
Size:
50.63MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-07
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Supportwave LTD
Apple Apps Store
https://apps.apple.com/nl/app/supportwave/id1547960545?l=en-GB
Website:
https://www.supportwave.com/

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