Rise of Cultures: Kingdom game

Great game. Very battery consuming

So multiple times there have been bugs in the game that effect being able to complete events or acquire key items or maintain a happy and active alliance and writing into support will usually get you a reasonably fast reply back but no matter what issues on their end has caused certain players to not be able to receive the same items the players not effected by the issues have received and no matter how much wasted time or inconvenience the player endures the company just refuses to make it right by either making sure the players active receive the items or give some sort of compensation to make up for the issues as is standard policy for just about every game I’ve ever played on android or iOS. This hasn’t been a one time issue as well I have played the game quite awhile and have had to submit numerous tickets because of issues in the game uncontrollable by me & outside of the issue eventually being fixed none of the losses ever get comped. If the issues were rare that might be understandable but the latest issue was a change to their game rules that they did not announce in game & they also made the rule change by announcing it on their discord site within 2 hrs of an event starting & never put any type of notification about it in the game itself . I guess they expect players to download discord to join their group & make sure to search out anywhere they may of decided to suddenly change long standing rules to the game. When I brought up that I missed out on something because of this I was told why do I care it wouldn’t be like I would own it anyway! Didn’t even make sense to me to reply that as yes if received like normally had been the case you would actually own it at least on that account during gameplay. Still trying to figure out what they meant besides the obvious which was that they didn’t care if players time had been wasted or if most players had no idea of recent rule changes etc I would only expect for the issues raised to be considered & for points made to be reasonably addressed and taken care of. It seems to me that it is predetermined in the game to never give any type of comp no matter what problems occur in the game. Especially when comping their player community might cost them errrrr ahhh. Nothing To me it’s a no brainer to do the right thing & make sure players are treated fairly across the board but from the immense trouble I had even finding any active players to join my alliance and take part in alliance content I am thinking there may be very few people actively playing the game. They try to nudge players over to one of their other games that is similarly designed but with how they’ve handled issues in this game I have been reluctant to bother trying another game of theirs. Definetly not sour grapes here as this has taken well over a year and at least 5-6 different major issues in the game that ruined events or other key parts of the game before I have finally decided to leave a review and start liquidating my account between the 3 players I was able to find over my 1-3 years playing the game so basically 1 member per year lol. Also there is no way to chat with anyone not in your alliance so trying to recruit is that much harder as there is absolutely no way to chat. There is no world chat and no player to player chat so even in alliance if you want to discuss anything privately with one member it can not be done.