ZAPAKA- Prom & Occasion Dress

The company does not have a flexible return policy.

There are no services, I’m still waiting for a refund. On May 16, 2026 I asked for a dress and after two days I asked him how long they took and I told him that I needed it for May 31 and they told me that it was impossible for them to make the custom made dresses, and I told them that I canceled it. And they told me that everything was on hold until I made the decision and to let them know for them to start and I came back and answered him and told them that I had already told them that I had already canceled the dress, to refund me the money ah well they told me in another email that as I had canceled the shipment for that reason the dress did not arrive on time and that supposedly the dress according to them was going to arrive on time, a cheek in every email they sent me was contradictory one day I answered “Kelly” another day “Annie” nothing to do with the service we are already today June-1-2026 and this is the time that I have not received my refund and then they send me another email saying that the dress was almost ready and that they were supposedly going to refund me 20% of my money when I paid $286.43 dollars and that they are waiting for my answer