OxeFit

Expensive machine, expensive subscription, clunky software, poor attention to detail in programming and customer support. The machine arrived with “white glove delivery” that consisted of putting it in place and removing packing waste. It did not come with installation instructions. 24 hours later customer service returned my call to help me put it together and I learned parts were missing, which were replaced about 2 weeks later. After I got it assembled I learned the cable reel system was slightly damaged in shipping. After a few days customer returned my calls and helped me repair the machine myself, sending appropriate repair parts. The software is not consistent. For example sometimes it will pause to allow you to unload during classes and sometimes it won’t. There are many inconsistencies. Customer service requires videos of every issue, I got tired of sending videos of these types of issue and just accepted it. The “AI” portion is unusable for me. It will randomly raise or lower weight settings, sometimes double or tripling the weight load. Similarly for the pre recorded classes, it will also raise or lower and double weight settings as it sees fit, it doesn’t do this during the sets like the “AI” section. I am keeping a log of my settings in the classes I am doing because the program won’t remember properly and I cannot rely on it to prevent injury due to overload or very low settings that don’t provide a workout. I have been waiting over three months for the customer service team/programmers to fix this loading issue so far there is no end in sight despite the monthly subscription cost I am paying. Customer service requires a video of every issue that needs to be fixed, despite the fact that they have all your workout files to review with date/time stamp. This results in them not troubleshooting intermittent problems if you can’t get a video of it happening. The machine itself is very useful for working out, and very versatile. The classes, while all pre recorded are generally very good. If Oxefit fixes their programming attention to detail and their customer service this could be really awesome.

Can’t use the app without purchasing a membership. Would like to be able to create a profile and track manually the workouts. It’s useless!