WashOn

Couldn’t iron suit properly. Very low quality service. I don’t recommend

If there's 0 I would rate zero. The worst experience, I booked my one bag of laundry to be picked at 9am Sunday and deliver Sunday late afternoon. Sunday afternoon the support contacted me for pricing, they said they will not deliver same day, unless I pay extra for faster delivery (although nothing of that mentioned in the app when booking), I informed them that I need my laundry in the morning before going to work, and that 9am is okay but 10am is late, and if they can't deliver buy these times then better bring me back my laundry without washing and I'll handle it. so they promised that they'll deliver next day in the morning between 9-10. In the morning it passed 10am, so I call him to check, they said it's with the driver, so I told them to let the driver call me to see where's he, the driver calls at 10:20 and says he needs less than 15min, now it's 10:56 and I called the driver, he said he's under the building and I confirmed the building name with him, now it's 11:15 the laundry not here and the driver not answering, I contacted the support and they said they raise a complaint and will check and update me about what time the delivery will be, at 11:40 they say it'll be with me in 30 to 40min !!!!! I asked why since the driver under my building or in the area, they answered "Because the item is with different driver he is bring to you directly." What a headache!!!! The purpose of this service is to ease on the daily task and load of the client not to make a nightmare from a simple thing. Now because of this not i only lost my time, I also lost a client because I couldn't attend the meeting with him because my clothes are not delivered to me because of this unprofessional, disrespectful, and dishonest service. This is my experience, be careful people.