BASIC Benefits App

Name: BASIC Benefits App
Rating: 4.4 (2205 reviews)
Author: Benfinity, LLC

By: Benfinity, LLC App

Consumer Driven Accounts

Overview

Version:

5.14.0

Last updated: 2026-08-20

Features & Capabilities

The BASIC Benefits App makes managing your health benefits easy and always accessible. Check balances, submit requests, pay bills, and access important insurance and loyalty cards from anywhere with real-time, secure account details.

Key features include photographing receipts for digital storage, facial recognition sign-in for faster access, the ability to suspend a misplaced BASIC Card and restore access, and consolidated receipts for later review.

User Growth & Download Statistics

App Privacy & Security Data Payments

By:

Benfinity, LLC

Rating:

4.40

(2,205) 3 new ratings

Version:

5.14.0 Last updated: 2026-08-20

Version code:

889961765

Creation date:

2020-09-29

Compatible devices:

Size:

117.54MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-03

Compare stats and ranking:

Ranking

# 39,533 ▼ 11

Other rankings

#29 in benefit keyword 10 ▼ 3

Other platforms

BASIC benefits app (v5.14.0)

30,223 3.75

(374)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Benfinity, LLC

Apple Apps Store

https://apps.apple.com/us/app/basic-benefits-app/id1530425675

User Reviews

User reviews predominantly report reliability and support problems. While a few note the app can be easy to use for submitting FSA reimbursements and that reimbursements sometimes arrive within 24 hours, most experiences describe frequent crashes, login and verification errors, and processing delays or denials. Denied claims with repeated requests for receipts, unclear decline reasons, and inconsistent decisions appear common. Customer service is consistently criticized as unhelpful or slow, and update-induced bugs further hinder use. Overall, the app shows promise for reimbursements but suffers from stability, support, and clarity issues.

Pros

Easy to use for submitting reimbursements.
Reimbursements can arrive quickly, often within 24 hours.
The app supports submitting FSA-related reimbursements.

Cons

Frequent crashes and instability; app stops working after updates or on launch.
Reimbursements are frequently denied or require multiple receipts with unclear reasons.
Login and verification issues prevent access (verification codes failing, errors like 'SOMETHING WENT WRONG', black screen).
Customer support is slow or unhelpful; support requests often fail to follow up.
Bugs and glitches hinder navigation and overall functionality, especially after updates.

Recent reviews

My claim was rejected without a clear explanation or sufficient details about the reason for the denial. The app should provide a specific explanation and clearly identify what information or documentation is missing so customers can understand the decision and take the appropriate next steps. Very frustrating experience.

by Pa*****, 2026-08-19

historically, a very poor app. Lots of bugs and crashes, inability to reach certain information, inability to send messages when trying to submit a request. Very frustrated every time i use it.