Moncler Official Store

I love my Moncler products. Both the app and customer service are extraordinarily subpar for the brand you’re trying to be.

I purchased a waterproof down coat from Moncler, advertised as a “technical water-repellant satin” fabric. During a trip, I stored it together with my red Moncler ski pants, and the coat became visibly color-stained—the dye penetrated the fabric. If the fabric is truly water-repellant, this kind of absorption should not occur, which clearly shows a material or coating defect. I contacted Moncler’s customer service to ask how to remove the color stains. They confirmed my case and promised to reply within 1–2 business days, but it has been more than two weeks and there has been no reply at all, even after I followed up. Your service is truly disappointing. As a luxury outerwear brand, Moncler’s response is unacceptable. Do your customers really need to come to social media to seek your attention when your support team refuses to respond? I am extremely disappointed in both your product and your after-sales service.