Reviews of Blank Street

By: Blank Street Inc. App

List of user reviews and ratings for Blank Street

Total ratings

4.90 (Rating count: 10,862)

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Review summary

Blank Street delivers tasty drinks and a friendly team, with an easy ordering experience and a valued rewards program. Reviewers consistently praise the coffee, matcha offerings, and upbeat atmosphere, as well as quick, seamless pickup. The app, however, is frequently criticized for reliability problems—crashes, login errors, and forced updates—that undermine usability. Users also want basic order management features like cancellation. Billing hiccups, including a reported duplicate charge, and uneven support for troubleshooting further dampen the experience. Overall, product and service shine, but app stability and billing issues are the main pain points.

Pros

Excellent coffee and friendly, attentive staff
Easy-to-use app with seamless ordering and pickup, plus gift card/preorder features
Rewards program is welcomed and adds value
Outstanding matcha drinks and variety

Cons

Recurring app reliability issues (crashes, slow loading, sign-in errors, and forced updates)
In-app ability to cancel or modify orders is lacking
Billing issues including a duplicate charge and slow refund/support in resolving it

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User Reviews

Recent rating average: 4.60

All time rating average: 4.90

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18% (18)

Date	Author	Comment
2026-08-11	de*****	Consistently "in store only" for Regulars subscribers. Your business has openly communicated that Regulars will be your biggest line of business so why don't you staff your locations appropriately to accommodate? And if there's enough staff to serve non Regulars customers, are subscribers being penalized for being members? Hmmm... feels like a kind of fraudulent practice to me. Days when REGULARS hasn't been available for mobile order, will continue to update: 7.9 7.10 7.11
Consistently "in store only" for Regulars subscribers. Your business has openly communicated that Regulars will be your biggest line of business so why don't you staff your locations appropriately to accommodate? And if there's enough staff to serve non Regulars customers, are subscribers being penalized for being members? Hmmm... feels like a kind of fraudulent practice to me. Days when REGULARS hasn't been available for mobile order, will continue to update: 7.9 7.10 7.11
2026-08-08	Na*****	So good
So good
2026-08-08	Mo*****	Love love love my Blank Street!
Love love love my Blank Street!
2026-08-07	Bo*****	I love Blank Street! Consistently good quality drinks, nice and friendly baristas, 10/10
I love Blank Street! Consistently good quality drinks, nice and friendly baristas, 10/10
2026-08-04	It*****	My fav spot for quick and excellent coffee/matcha. As a New York student it’s so fun to walk to my favorite cafe.
My fav spot for quick and excellent coffee/matcha. As a New York student it’s so fun to walk to my favorite cafe.
2026-08-03	ni*****	I love blank street and the app works well I just wish you could get points without loading money onto the app.
I love blank street and the app works well I just wish you could get points without loading money onto the app.
2026-07-31	my*****	Great
Great
2026-07-27	nm*****	The app is cute and functional, and the matcha is delicious :)
The app is cute and functional, and the matcha is delicious :)
2026-07-23	im*****	I love blank !
I love blank !
2026-07-22	Ma*****	Billie and her staff are phenomenal!
Billie and her staff are phenomenal!