Reviews of Blank Street

By: Blank Street Inc.

List of user reviews and ratings for Blank Street

Total ratings

4.90 (Rating count: 10,289)

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Review summary

Blank Street delivers tasty drinks and a friendly team, with an easy ordering experience and a valued rewards program. Reviewers consistently praise the coffee, matcha offerings, and upbeat atmosphere, as well as quick, seamless pickup. The app, however, is frequently criticized for reliability problems—crashes, login errors, and forced updates—that undermine usability. Users also want basic order management features like cancellation. Billing hiccups, including a reported duplicate charge, and uneven support for troubleshooting further dampen the experience. Overall, product and service shine, but app stability and billing issues are the main pain points.

Pros

Excellent coffee and friendly, attentive staff
Easy-to-use app with seamless ordering and pickup, plus gift card/preorder features
Rewards program is welcomed and adds value
Outstanding matcha drinks and variety

Cons

Recurring app reliability issues (crashes, slow loading, sign-in errors, and forced updates)
In-app ability to cancel or modify orders is lacking
Billing issues including a duplicate charge and slow refund/support in resolving it

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User Reviews

Recent rating average: 3.30

All time rating average: 4.90

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22% (16)

Date	Author	Comment
2026-06-07	Il*****	I LOVE BLANK ST - @QA team - you should test the app with larger accessibility fonts - milk options are breaking out of cells with larger fonts enabled
I LOVE BLANK ST - @QA team - you should test the app with larger accessibility fonts - milk options are breaking out of cells with larger fonts enabled
2026-06-05	Ke*****	Easy to use
Easy to use
2026-06-05	Am*****	So unreliable. I used to be a member but can’t get app to work enough
So unreliable. I used to be a member but can’t get app to work enough
2026-06-04	SH*****	I love the flavored matchas , I have compared to other coffee shops, and Blank street has the best.
I love the flavored matchas , I have compared to other coffee shops, and Blank street has the best.
2026-06-04	Ju*****	Excellent product at a reasonable price. Great Service
Excellent product at a reasonable price. Great Service
2026-06-03	Ap*****	I’m selected hide my email and it won’t automatically paste into the field. Instead I have to copy it or manually type it.
I’m selected hide my email and it won’t automatically paste into the field. Instead I have to copy it or manually type it.
2026-06-02	Sh*****	Matcha’s and Lattes are great but the service at this location is slow specially during lunch hours.
Matcha’s and Lattes are great but the service at this location is slow specially during lunch hours.
2026-06-02	RB*****	Love Blank Street and enjoyed mobile ordering but it’s not a good look when I spend 10 minutes and can’t log into the Home Screen. Hope the developers see this and fix it!
Love Blank Street and enjoyed mobile ordering but it’s not a good look when I spend 10 minutes and can’t log into the Home Screen. Hope the developers see this and fix it!
2026-05-29	Em*****	Most of the store employees are immature & unprofessional. Side conversations, blasting music, an attitude if you ask for something like a straw. Over $6 a drink for horrible service.
Most of the store employees are immature & unprofessional. Side conversations, blasting music, an attitude if you ask for something like a straw. Over $6 a drink for horrible service.
2026-05-26	NY*****	Thank you for making me feel at home and the best flavored matcha’s ever and even non-flavored.
Thank you for making me feel at home and the best flavored matcha’s ever and even non-flavored.