Trendsi - Fashion Dropshipping

One of my favorites

I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped. Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks. A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely. To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting. I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience

I really want to like this app bc I like the concept of drop shipping but I have an order for a customer pending right now and I cannot get to it to pay. I also have a few orders I paid for that hasn’t shipped yet. The standard for my shop is lightening fast shipping and several weeks shipping is unacceptable for me. I have ordered wholesale so I can have in stock and ship myself but even my wholesale orders have not shipped yet. And bc I cannot get on the app I don’t know how to reach customer support. When I go to the web version it tells me to go to the app. Unfortunately I cannot have this for my business. I need to find a new reliable drop shipper or wholesale.