Ferryhopper

Update - this response from them is absurd. It’s like they think that when they get busy they don’t have to fulfill the contract they have. When I asked for a refund because they didn’t change my ticket under the flexible terms, they invented some requirement for me to mail them a receipt for the ferry I didn’t take and wanted me to somehow prove I bought a different ferry ticket. They are just total scam artists. They know they need to refund it but act like there’s all these hoops to go through to do it. I’m reporting them to the credit card company for fraud to get my money back. Every response from them is as bad as the day I tried to change my flexible ticket. Don’t bother with this app it’s total fraud. You are better to book directly with the different ferry lines. I bought the flexible pass option to be able to change my departure time and SURPRISE - when you go to change it the app makes you chat with a bot and then some sort of agent who says “sorry I can’t help you” and tells you someone will get in touch with you via email… this of course happens hours later after you needed to change your ticket. I’m filing a fraud refund request from my credit card company. Ferryhopper is not a legitimate app or business.

App doesn’t update with critical information. I missed my flight out of Greece because Ferryhopper didn’t update that the ferry had cancelled. I could have booked a different solution but instead waited for an hour past the departure time because the app said the ferry was “running late”… and by then it was too late catch a different ferry. Instead I had to buy another ticket at the port and reroute to Athens. Weeks later still going in circles with a low response customer support team for a refund.