Fiddleheads Coffee

That was the most ridiculously difficult process to sign up to order with the app. Maybe it was just me, but creating an account to order and then inputting my payment option was clunky and unintuitive. I’ve signed up for many apps and this was by far the most frustrating. I only finished because it got to the point that I was wasn’t gonna let the app win 🤣.

It took me three months just to register in this app. My first registration attempt failed — I couldn’t log in afterwards: the app kept saying that no account existed for my email, but when I tried to register again, it said my phone number was already in the system. I reached out for help multiple times — asked the staff at different Fidelheads locations, emailed support — and was told my case would be reviewed. That was it. No one ever followed up. Today, I finally managed to register (apparently, my phone number finally went through). But then a new issue appeared — during payment. When you try to pay with Apple Pay, the app redirects you to “add a new card by scanning.” After scanning, Apple Pay says that this card is already added to Wallet (obviously). You can repeat this several times — same result. So in the end, you have to enter your card details manually because Apple Pay just doesn’t work. Overall, the app is frustrating to use, and communication from the team is just as bad.

Hey Fiddleheads, I messaged y’all via your contact us form on your website, and y’all never got back to me. Apple Pay is not configured correctly on your app. It says “set up Apple Pay” when selecting the payment method, then it brings you to the Apple Wallet to set up a new card??? INSTEAD of going to the Apple Pay payment screen flyover. My Apple Pay has been set up for a long time…. That’s not the issue here. Please fix this! I’d leave a screenshot if I could. ALSO there’s a weird disconnect with the points system in-store and on the app. Every time I walk into a store I’m able to use points that I have for $5, $10 & $15 off orders. However, on the app it only lets me use $5 off and only sometimes! ***EVEN THOUGH I HAVE THE POINTS FOR IT.*** That’s all thank you, and please reach out to me.