Features & Capabilities

"iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card) holders aged 11 or above. It allows users to perform authentication through personal mobile phones, to log in and use the online services of different government departments and commercial organisations with a single digital identity.

"iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form filling and personalised notifications functions, while the "iAM Smart+" version has the digital signing function in addition:

● Authentication √ Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords.

● Form Filling with e-ME √ Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form filling and avoid filling in the same data for different applications.

● Personalised Notification √ Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information.

● Digital Signing √ Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online.

To register and use your "iAM Smart", simply: ● Use mobile device with biometric authentication functions enabled (including fingerprint or facial identification) to download and install the "智方便 iAM Smart" app

● Could access a wide range of daily information before "iAM Smart" account registration.

● Click “Register”, scan the HKID Card according to the instructions, and let the app to read the HKID Card information and verify the authenticity of the HKID Card

● Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification

● Wait for the identity verification based on the records of his/her identity card after submission of the application

● Perform mobile phone built-in biometric authentication, set up "iAM Smart" 6 digital password and provide email address upon successful identity verification

● Start using various functions of the "iAM Smart" platform once the above steps are completed

To register or upgrade to "iAM Smart+" for using digital signing function, you may bring your HKID Card and mobile device to our self-registration kiosks, registration service counters or via mobile registration teams to complete the relevant procedures.

Note: ● Consent of your parent or guardian is required if you are aged from 11 to 17.

User Growth & Download Statistics

App
By:
Digital Policy Office
Rating:
1.80
(27)
1 new ratings
Version:
4.14.0 Last updated: 2026-05-28
Version code:
885955591
Creation date:
2020-12-29
Compatible devices:
Size:
205.84MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-06
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Digital Policy Office
Apple Apps Store
https://apps.apple.com/us/app/%E6%99%BA%E6%96%B9%E4%BE%BF-iam-smart/id1515065344

User Reviews

Users report the iAM Smart app is difficult to use and unreliable. The HKID scan and NFC reading often fail, requiring many attempts. Facial recognition is inconsistent and inaccurate. The verification/login process frequently fails due to network/server errors, sometimes locking users out for extended periods. The registration flow is considered unintuitive and frustrating, with poor instructions and a perception that the app is a government-mandated hassle. A few users note occasional ability to apply from overseas or that everyday tasks feel streamlined after setup, but overall experience is negative.
Pros
Cons
  • HKID card scanning and NFC reading is unreliable and often fails, requiring many attempts.
  • Facial recognition is inconsistent or inaccurate, leading to failed verification.
  • Account can be locked after failed attempts, causing long lockouts and hindering others.
  • Identity verification/login frequently fails due to unstable network/server errors.
  • Registration flow and app usability are poor, with confusing instructions and a nightmare setup.
Recent reviews
Waste of time. Could never scan ID card or QR code
by JT*****, 2026-02-23

I have been trying to log in for over six hours just to complete identity verification, but the app keeps failing due to an unstable network error. This app is mandatory for ID verification, yet it is completely unusable. I went to multiple locations in Hong Kong and tried different networks, but none worked. My internet connection is clearly not the issue, as I can log in to all other apps and games without any problem. This is extremely frustrating and unacceptable for a government-related application that people are required to use.
by Sy*****, 2026-01-14

The camera function in this app is not working. Can’t register my ID.
by ol*****, 2025-11-17
View all user reviews ›

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