Reviews of Crypto.com: Onchain Wallet

By: Cronos Technologies Limited App

List of user reviews and ratings for Crypto.com: Onchain Wallet

Total ratings

4.80 (Rating count: 21,965)

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Review summary

User reviews are mixed: the app is praised for ease of use and beginner-friendly stats, but recurring issues include withdrawal delays/fees, security concerns and scam allegations, weak support, 2FA problems, and inconsistent Ledger Connect availability, creating a high-risk perception despite some functional positives.

Pros

Easy to use and beginner-friendly interface.
Provides beginner-friendly statistics and educational/learning features.
Ledger Connect hardware wallet integration is available according to some reviews.

Cons

Withdrawal difficulties with delays, access blocks, and extra fees (including withholding tax) to release funds.
Allegations that the app is used as a front for scams/pig-butchering, risking user funds.
Poor or unresponsive customer support with slow issue resolution.
2FA issues and verification problems (2FA not working, repeated ID attempts).
Ledger Connect availability is inconsistent across reviews (some report no ledger connection).

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User Reviews

Recent rating average: 2.20

All time rating average: 4.80

Upgrade to see all 77 reviews

62% (48)

Date	Author	Comment
2026-08-20	$$*****	I lost my money a few weeks ago in a bitcoin investment. I lost over $73,000. They denied my withdrawal request and also left it pending. I reached out to them and they never responded back to my emails and calls. They eventually locked me out of my account, when I reached out to a recovery expert, DUSTIN, at cybertechexpert01 @gmail . com to help me recover all my money back. They're the best when it comes to crypto recovery. Thankfully I have gotten my money back.
I lost my money a few weeks ago in a bitcoin investment. I lost over $73,000. They denied my withdrawal request and also left it pending. I reached out to them and they never responded back to my emails and calls. They eventually locked me out of my account, when I reached out to a recovery expert, DUSTIN, at cybertechexpert01 @gmail . com to help me recover all my money back. They're the best when it comes to crypto recovery. Thankfully I have gotten my money back.
2026-08-19	Ch*****	It promotes scammers and customer service can do anything
It promotes scammers and customer service can do anything
2026-08-16	bk*****	The “Reveal My Recovery Phase” button is greyed out. I backed up to iCloud but it won’t let me see my phrase
The “Reveal My Recovery Phase” button is greyed out. I backed up to iCloud but it won’t let me see my phrase
2026-08-06	Bu*****	The Black Bull
The Black Bull
2026-07-27	意想*****	转入可以但转出难各种提示，最终钱包余额没了，各种高仿界面防不胜防、该平台还有意想不到的超大量马仔推手四处招客，亲自经历千万不要上当了…
转入可以但转出难各种提示，最终钱包余额没了，各种高仿界面防不胜防、该平台还有意想不到的超大量马仔推手四处招客，亲自经历千万不要上当了…
2026-07-22	Su*****	It’s good for crypto, but as far as betting on sports teams, if you have any problems, forget it there customer service is the worst. There are a lot better apps out there. Still waiting on winnings from a week ago 😖.
It’s good for crypto, but as far as betting on sports teams, if you have any problems, forget it there customer service is the worst. There are a lot better apps out there. Still waiting on winnings from a week ago 😖.
2026-07-16	as*****	Was Scammed out of 11k and now the FBI and my attorney will be looking into this huge waste of time and money DO NOT USE IT!!
Was Scammed out of 11k and now the FBI and my attorney will be looking into this huge waste of time and money DO NOT USE IT!!
2026-07-13	li*****	This is the best app I can boldly recommend. It’s safe and secure. Thank you
This is the best app I can boldly recommend. It’s safe and secure. Thank you
2026-07-11	Lu*****	I did transfer money from wallet i didn’t received it some one help worst customer service,
I did transfer money from wallet i didn’t received it some one help worst customer service,
2026-07-10	4C*****	There is NO customer service or support for this app. The deposit function from your bank into the account is not working properly and there is nothing you can do about. I no longer trust this app with my money.
There is NO customer service or support for this app. The deposit function from your bank into the account is not working properly and there is nothing you can do about. I no longer trust this app with my money.