Reviews of Crypto.com: Onchain Wallet

By: Onchain Wallet Limited App

List of user reviews and ratings for Crypto.com: Onchain Wallet

Total ratings

4.80 (Rating count: 21,556)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews are mixed: the app is praised for ease of use and beginner-friendly stats, but recurring issues include withdrawal delays/fees, security concerns and scam allegations, weak support, 2FA problems, and inconsistent Ledger Connect availability, creating a high-risk perception despite some functional positives.

Pros

Easy to use and beginner-friendly interface.
Provides beginner-friendly statistics and educational/learning features.
Ledger Connect hardware wallet integration is available according to some reviews.

Cons

Withdrawal difficulties with delays, access blocks, and extra fees (including withholding tax) to release funds.
Allegations that the app is used as a front for scams/pig-butchering, risking user funds.
Poor or unresponsive customer support with slow issue resolution.
2FA issues and verification problems (2FA not working, repeated ID attempts).
Ledger Connect availability is inconsistent across reviews (some report no ledger connection).

Upgrade to see all 66 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 4.80

Upgrade to see all 66 reviews

64% (42)

Date	Author	Comment
2026-06-28	Fr*****	Needs Faster speeds please =]
Needs Faster speeds please =]
2026-06-24	Un*****	All I’m asking is how do I deposit my funds into my account ?!
All I’m asking is how do I deposit my funds into my account ?!
2026-06-19	Sh*****	I lost $7,986 to this app in Dapps. Don’t ever download this app and don’t be fooled by Con-artist saying to trust them. They don’t tell you everything. The more money you make it will cost more money to pull out. A total Rip off! Customer service is a joke!!!!
I lost $7,986 to this app in Dapps. Don’t ever download this app and don’t be fooled by Con-artist saying to trust them. They don’t tell you everything. The more money you make it will cost more money to pull out. A total Rip off! Customer service is a joke!!!!
2026-06-19	Wo*****	The Onchain wallet is a terribly buggy product and will steal your money. I had a bug log me into another users Bitcoin wallet, locking me out of my own, and leaving me without my crypto. To make matters worse, the CS team is terrible and will do nothing to report the bug and work on a fix. Use this bug ridden product at your own risk.
The Onchain wallet is a terribly buggy product and will steal your money. I had a bug log me into another users Bitcoin wallet, locking me out of my own, and leaving me without my crypto. To make matters worse, the CS team is terrible and will do nothing to report the bug and work on a fix. Use this bug ridden product at your own risk.
2026-06-04	Wa*****	Cost more to buy and send crypto than any other App!! Please lower your rices and I’ll change my review to 5 stars!
Cost more to buy and send crypto than any other App!! Please lower your rices and I’ll change my review to 5 stars!
2026-06-03	Am*****	I don’t understand why they have frozen my account simply because I attempted to withdraw money from it - granted it’s not a huge amount but it’s lot for me - and now the “ai support” says I must “sync” my account with a deposit equal to the balance in the account- I think it’s theft - but everyone seems to think it’s business as usual - hmm And I guess I should clarify this is the OnChain Wallet that has frozen my funds - not Cryoto.com
I don’t understand why they have frozen my account simply because I attempted to withdraw money from it - granted it’s not a huge amount but it’s lot for me - and now the “ai support” says I must “sync” my account with a deposit equal to the balance in the account- I think it’s theft - but everyone seems to think it’s business as usual - hmm And I guess I should clarify this is the OnChain Wallet that has frozen my funds - not Cryoto.com
2026-06-02	js*****	Don’t do business with Trump affiliated grifters.
Don’t do business with Trump affiliated grifters.
2026-05-29	Dr*****	Watch out for confiscation of funds
Watch out for confiscation of funds
2026-05-24	gu*****	More
More
2026-05-22	Wr*****	This is a fake wallet. Used by crypto scammers.
This is a fake wallet. Used by crypto scammers.