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The app is launched for the public-use to let users participate in discussion forums related to bank policies and customer grievances. Users can also see the contact details of banks responsible representatives and can reach out to them through the provided contact details. The platform also aims to share other important activities and progress with the app users by sharing regular updates and the latest information through the image gallery. Under the discussion forum app users can help each other with the problems they are encountering and possible solutions for them.