Upservice.

Upservice is a system for managing requests. It combines the functions of Service Desk, Help Desk and ticket system. Our application is designed to keep track of incoming requests and control the execution of requests: it will put order in the processes, eliminate chaos and mess, provide you with detailed and understandable statistics!

The main features of Upservice:

• Requests and tickets management: Centralized collection and processing of requests from various channels (E-mail, Telegram, WhatsApp, online chat, forms on the website), provides prompt response and control of task execution.
• Fast SLA communication: Customizable SLA modes for different channels, allows you to meet your standards and process customer requests on time.
• Project and Task Management: Plan and control the execution of projects and tasks, track employee time, communicate with colleagues.
• Asset Accounting and Knowledge Base: Manage your assets, documents and corporate knowledge base with easy-to-use directories.

Benefits of using Upservice:

• Intuitive interface: Ease of use and quick adaptation of employees to the system.
• Control at all stages: From the first contact to closing the request - all processes are under control with the ability to track the history of actions.
• Accelerate customer service: Instant notifications and omnichannel communication allow you to respond quickly to requests without losing information.
• Analytics and process improvement: Reports and statistics help to identify weaknesses and improve service efficiency.

Attention! To start using Upservice, please register on our official website: https://upservice.io/. After registration, you will be able to log in to the application and use all its features to optimize processes in your company.

We are constantly improving our application, taking into account the wishes of users. If you have suggestions or questions, please contact us by e-mail: info@upservice.io