Reviews of Georgia 811

By: Georgia 811 App

List of user reviews and ratings for Georgia 811

Total ratings

1.50 (Rating count: 18)

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Review summary

Users report the Georgia 811 app is largely unusable for first-time users: no option to create a new account, forcing reliance on phone support. The app lacks essential features from the old version, such as viewing past tickets, restaking, and GPS-based locate lookup, and fresh downloads offer no clear entry point. This has led to frustration and negative sentiment, with many preferring to call 811. Overall, the app shows significant usability and feature regressions since its predecessor.

Pros

Cons

Cannot create a new account; sign-up path is missing or inaccessible.
Cannot view or manage locate tickets in the app; only ticket-number lookup is available; no dashboard or status monitoring.
Missing features from the old app (e.g., viewing past locates, restaking, GPS-based locate lookup) and the new app is a regression.
Onboarding is confusing: after downloading, there is no clear path to access the app or set up an account.
Overall reliability is poor; many reviewers call the app unusable or not worth loading.

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User Reviews

Recent rating average: 1.50

All time rating average: 1.50

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85% (11)

Date	Author	Comment
2026-01-18	20*****	You can’t even use the app.. you don’t have anywhere to create an account. Much less get a response or ticket. That’s why you should update or do away with this app. I don’t even know if I created a ticket before I haven’t received a confirmation email. You want us to report but you don’t give us a good way to do so.
You can’t even use the app.. you don’t have anywhere to create an account. Much less get a response or ticket. That’s why you should update or do away with this app. I don’t even know if I created a ticket before I haven’t received a confirmation email. You want us to report but you don’t give us a good way to do so.
2025-06-02	Mi*****	I review actually as no Star. The app doesn’t let you create an account so you can request and monitor your status as the recording says when you call and robot answers. I have proof I’ve called and tried to get their app to work. I’ll be digging. Tired of the runaround.
I review actually as no Star. The app doesn’t let you create an account so you can request and monitor your status as the recording says when you call and robot answers. I have proof I’ve called and tried to get their app to work. I’ll be digging. Tired of the runaround.
2025-02-10	mj*****	Just downloaded the app. It will not let me create an account. Call on the phone and the recording automatically tells you to go to the app.
Just downloaded the app. It will not let me create an account. Call on the phone and the recording automatically tells you to go to the app.
2024-11-16	Sn*****	I call 811 for marking, recorded msg says APP must be used. I d/l APP & only option is to sign in (to existing acct) that I don’t have yet, with no ability to “create” a new acct - seriously ?! Was this designed by a 4 y/o!?
I call 811 for marking, recorded msg says APP must be used. I d/l APP & only option is to sign in (to existing acct) that I don’t have yet, with no ability to “create” a new acct - seriously ?! Was this designed by a 4 y/o!?
2024-10-03	Mi*****	Thanks for continuing to update the app and make this app better.
Thanks for continuing to update the app and make this app better.
2022-04-19	Sk*****	I called the 811 number and got set up to have property marked. I then loaded the App and tried to establish an account or login some way. There is no clear way to get into the App from a fresh download! There was only one other review, so I thought I’d mimic their assessment. It’s not worth loading; just call and let the humans handle the info…
I called the 811 number and got set up to have property marked. I then loaded the App and tried to establish an account or login some way. There is no clear way to get into the App from a fresh download! There was only one other review, so I thought I’d mimic their assessment. It’s not worth loading; just call and let the humans handle the info…
2021-09-17	Th*****	This App will not allow me to enter a locate ticket. It only allows “the search for ticket” option if you have the ticket number.
This App will not allow me to enter a locate ticket. It only allows “the search for ticket” option if you have the ticket number.
2021-07-13	As*****	I Agree this new app definitely not the best The old app was 100%way better. I wish we can get that back.
I Agree this new app definitely not the best The old app was 100%way better. I wish we can get that back.
2021-02-19	jl*****	The new app is a disaster. The old app allowed the user to manage the locates and information to where as the new one is basically useless. Would rate less than 1 star if a option.
The new app is a disaster. The old app allowed the user to manage the locates and information to where as the new one is basically useless. Would rate less than 1 star if a option.
2020-12-25	Mi*****	App needs ability to view tickets that have been entered with the option to restake. Old GA 811 had those options.
App needs ability to view tickets that have been entered with the option to restake. Old GA 811 had those options.