Reviews of Kokomo24/7

By: kokomo 24/7

List of user reviews and ratings for Kokomo24/7

Total ratings

2.60 (Rating count: 28)

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Review summary

Kokomo24/7 is praised for an easy-to-use interface and a straightforward flow when it works, including clear questions and AD integration for administration. However, multiple reviews warn of a very confusing and frustrating UX, insufficient customer support, and reliability problems such as image upload errors. These issues can obstruct tasks like event entry or class registration, suggesting the app works in ideal conditions but is hampered by usability and support shortcomings.

Pros

Easy to use / intuitive interface.
Clear questions and overall purpose when functioning.
Active Directory integration simplifies management and support.

Cons

Very confusing UI/UX across multiple reviews.
Lack of timely customer support or help resources.
Intermittent reliability issues, including image upload errors and occasional instability.

User Reviews

Recent rating average: 1.70

All time rating average: 2.60

5 star

70% (7)

Date	Author	Comment
2022-12-20	En*****	Easy to use and great interface!
Easy to use and great interface!
2022-06-13	gl*****	This app is not for the light hearted, you will be expending your valuable time, effort, and sanity just to figure it out. It’s so much time in fact that you could take up a new hobby
This app is not for the light hearted, you will be expending your valuable time, effort, and sanity just to figure it out. It’s so much time in fact that you could take up a new hobby
2022-03-27	Lo*****	I’m attending an event that is using this app for Covid test verification. The app isn’t reviewing the uploaded information and there is no user support. Beyond frustrating.
I’m attending an event that is using this app for Covid test verification. The app isn’t reviewing the uploaded information and there is no user support. Beyond frustrating.
2022-03-22	Mo*****	Wow this is a flawed app. Constantly get error messages when attempting to upload images. There’s no customer service line and they don’t respond to emails in a timely manner. If you’re using this for entry to an event you’re screwed.
Wow this is a flawed app. Constantly get error messages when attempting to upload images. There’s no customer service line and they don’t respond to emails in a timely manner. If you’re using this for entry to an event you’re screwed.
2022-01-25	Je*****	This app must have been designed by someone’s high school nephew. The user experience is absolutely terrible and makes no sense whatsoever. Sad that this product is a requirement in order to register for classes as community college. The terrible user experience is preventing me from completing the process of my class registration. Please for the love of students everywhere, hire a real UX designer and completely overhaul this piece of junk app. It’s completely useless and making college registration more difficult than it needs to be.
This app must have been designed by someone’s high school nephew. The user experience is absolutely terrible and makes no sense whatsoever. Sad that this product is a requirement in order to register for classes as community college. The terrible user experience is preventing me from completing the process of my class registration. Please for the love of students everywhere, hire a real UX designer and completely overhaul this piece of junk app. It’s completely useless and making college registration more difficult than it needs to be.
2021-12-14	Tu*****	Download then open try to log in and get directed to download Expo Go….
Download then open try to log in and get directed to download Expo Go….
2021-07-20	Mu*****	I don’t like it
I don’t like it
2021-06-04	em*****	This was not tested by real people before release. Terrible and confusing user interface. Seems rushed into release. The only thing that makes sense is the password entry. After that bedlam. No explanation of icons. You have to guess at what button does what. For example: the entry for your vaccine defaults to today’s date (in a very tiny font that is not the same as the rest of the entry data) with no instruction or indication that you are to enter the date of the vaccination. The issue is that is the date which will be used to verify your approval. If the dates don’t match-no approval. And that’s just one of the design faux pas. After over 20 years of UI app design examples, books, courses, and consultants available these developers decided to ignore them all.
This was not tested by real people before release. Terrible and confusing user interface. Seems rushed into release. The only thing that makes sense is the password entry. After that bedlam. No explanation of icons. You have to guess at what button does what. For example: the entry for your vaccine defaults to today’s date (in a very tiny font that is not the same as the rest of the entry data) with no instruction or indication that you are to enter the date of the vaccination. The issue is that is the date which will be used to verify your approval. If the dates don’t match-no approval. And that’s just one of the design faux pas. After over 20 years of UI app design examples, books, courses, and consultants available these developers decided to ignore them all.
2021-02-02	Do*****	This App does not alert users if a question was not completed before finalizing submission nor does it prompt users to review answers if a “yes” is checked (perhaps mistakenly). In both cases, a user then fails the questionnaire. It also fails user if submit is mistakenly hit before a single question is answered and there is no way to revise responses. Otherwise, the app’s questions are clear and it serves purpose.
This App does not alert users if a question was not completed before finalizing submission nor does it prompt users to review answers if a “yes” is checked (perhaps mistakenly). In both cases, a user then fails the questionnaire. It also fails user if submit is mistakenly hit before a single question is answered and there is no way to revise responses. Otherwise, the app’s questions are clear and it serves purpose.
2020-10-09	IT*****	I like the design of the app. It’s easy to use and works 99% of the time. Active directory integration makes management and support relatively easy. However, I would like to make a feature request: reminders. At my organization, we are having an issue with users forgetting to fill out the survey before they enter a campus. I think having time based or location based reminders would help mitigate this problem. Ideally, the app would notify the user that they forgot to fill out the COVID survey once they get to the parking lot.
I like the design of the app. It’s easy to use and works 99% of the time. Active directory integration makes management and support relatively easy. However, I would like to make a feature request: reminders. At my organization, we are having an issue with users forgetting to fill out the survey before they enter a campus. I think having time based or location based reminders would help mitigate this problem. Ideally, the app would notify the user that they forgot to fill out the COVID survey once they get to the parking lot.