Genesys Cloud Associate

Name: Genesys Cloud Associate
Rating: 4.4 (362 reviews)
Author: Genesys Telecommunications Labs, Inc

By: Genesys Telecommunications Labs, Inc App

Business

Overview

Version:

2026.1551.0

Last updated: 2026-08-17

Features & Capabilities

Genesys Cloud Communicate is a Chrome extension that enables IP-based calling with Genesys Cloud softphone features right from your mobile device. It helps you keep work and personal numbers separate while staying connected with colleagues, partners, and customers from virtually anywhere.

Key capabilities include using your dedicated business number for calls, Wi‑Fi calling in areas with weak cellular coverage, quick search of organization and personal contacts, viewing call history, and accessing voicemails, recordings, and faxes in your inbox.

User Growth & Download Statistics

App Communication

By:

Genesys Telecommunications Labs, Inc

Rating:

4.40

(362) 2 new ratings

Version:

2026.1551.0 Last updated: 2026-08-17

Version code:

889610299

Creation date:

2020-09-16

Compatible devices:

Size:

27.60MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-01

Compare stats and ranking:

Ranking

# 84,509 ▲ 47

Other rankings

#45 in cloud keyword 35 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Genesys Telecommunications Labs, Inc

Apple Apps Store

https://apps.apple.com/us/app/genesys-cloud-associate/id1504715951

Website:

https://www.genesys.com/inin/solutions/unified-communications/purecloud-collaborate

User Reviews

It is often that I can not use the app. I am frequently disconnected and also unable to communicate due to intermittent connectivity.

by Fi*****, 2026-07-16

I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.