Reviews of UNIVERGE BLUE™ CONNECT

By: NEC CORPORATION OF AMERICA

List of user reviews and ratings for UNIVERGE BLUE™ CONNECT

Total ratings

4.60 (Rating count: 137)

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Review summary

Users broadly praise Univerge Blue Connect for true office-anywhere use: seamless cross-device syncing, a single number, and an easy, all-in-one collaboration tool (chat, presence, calls, groups) that works well with desktop and mobile. However, reviews cite stability/connectivity issues (unreliable/dropped calls, SIP errors), feature regressions (call transfer removal), login friction (no Face ID), and inconsistent Do Not Disturb behavior. Network quality heavily affects performance. Overall, it’s valued for mobility and productivity when functioning, but reliability and UX refinements are needed.

Pros

Work from anywhere with seamless cross-device syncing and single-number reach
Easy to use and feature-rich, with continuous updates
All-in-one collaboration tool (chat, presence, calls, groups) with desktop/mobile integration
Reliable when functioning, with enterprise-grade features and broad device compatibility
Voicemail-to-text transcription for quick message reading

Cons

Frequent instability and bugs causing missed or dropped calls and requiring reinstalls
Call transfer feature removed after updates
Lack of biometric login (Face ID) causing sign-in friction
Inconsistent Do Not Disturb behavior and notifications (phone rings during DND)
Performance heavily dependent on stable Wi-Fi/mobile network and SIP-related errors

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User Reviews

Recent rating average: 4.00

All time rating average: 4.60

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8% (3)

Date	Author	Comment
2025-05-05	ja*****	Super
Super
2024-09-22	Ma*****	I was fortunate to find out about universe blue/ blue connect early on when starting my private internal medicine. practice. One of the biggest concerns patients have is when they cannot reach staff when calling regarding prescriptions or other issues. Because of Blue, we have been able to look at visual voicemail through our email and use the app to quickly respond to calls and messages. It has helped tremendously with my patient satisfaction.
I was fortunate to find out about universe blue/ blue connect early on when starting my private internal medicine. practice. One of the biggest concerns patients have is when they cannot reach staff when calling regarding prescriptions or other issues. Because of Blue, we have been able to look at visual voicemail through our email and use the app to quickly respond to calls and messages. It has helped tremendously with my patient satisfaction.
2024-05-30	je*****	wish I could make font bigger
wish I could make font bigger
2024-05-16	Gn*****	Since the update, I no longer have the option to transfer calls! Idk why that disappeared, but it is a necessary feature for my business. Please fix!!
Since the update, I no longer have the option to transfer calls! Idk why that disappeared, but it is a necessary feature for my business. Please fix!!
2024-02-15	Bi*****	This collaboration tool is so simple to use yet so comprehensive. NEC makes amazing products!
This collaboration tool is so simple to use yet so comprehensive. NEC makes amazing products!
2023-11-10	Du*****	Needs a Face ID login The whole having to type my entire email and password is ridiculous.
Needs a Face ID login The whole having to type my entire email and password is ridiculous.
2023-11-01	Vo*****	Needs very stable WiFi otherwise it’s not possible to hold any kind of conversation. But when everything is working properly it is a good, usable system
Needs very stable WiFi otherwise it’s not possible to hold any kind of conversation. But when everything is working properly it is a good, usable system
2023-08-02	Ca*****	For 2 weeks now when I log into the app I am not able to receive calls or make calls until I uninstall the app and redownload it. I keep getting an error “We are unable to complete your call now due to failed SIP registration. Please enable Local Network permissions by going to Settings>Privacy>Local Network on your phone.” I’ve always had volume issues with the app and it will ring once or twice then go to my voicemail.
For 2 weeks now when I log into the app I am not able to receive calls or make calls until I uninstall the app and redownload it. I keep getting an error “We are unable to complete your call now due to failed SIP registration. Please enable Local Network permissions by going to Settings>Privacy>Local Network on your phone.” I’ve always had volume issues with the app and it will ring once or twice then go to my voicemail.
2023-06-15	No*****	Been a solid app that syncs very well with my current work setup.
Been a solid app that syncs very well with my current work setup.
2023-04-28	Bs*****	Great app
Great app