Carrick

Carrick is a patient engagement platform that brings texts, calls, voicemail, appointments, forms and AI-assisted workflows into one shared patient conversation. Healthcare teams work from a shared inbox on web, desktop or mobile, while patients use the phone and messaging apps they already have—no portal, login or download required. Carrick turns missed calls into messages, transcribes and summarizes voicemail, automates reminders, confirmations, cancellations and rebooking, and supports broadcasts, intake, translation and targeted outreach. Guardrailed AI voice and SMS agents handle approved routine administrative communication and hand off to staff using rules your team defines and tests. Carrick can work alongside your existing phone, VoIP or SIP provider and is configured around each organization’s workflows. Designed to support HIPAA, PIPEDA and PHIPA obligations with encryption, role-based access, MFA, consent and opt-out management, and audit-ready compliance logs.