RateIt

Collect in-the-moment ratings to get the insights to make every customer experience a wow-experience. With customer-centric insights, you’ll energise your brand, delight your customers, maximise your efforts and bring CX to the core of your organisation.

Set up a tablet on a floor or counter-stand with the app and start collecting feedback today.

With RateIt you can...

• Measure your NPS The gold standard in measuring customer loyalty. NPS is based on a simple but meaningful question, "How likely is it that you would recommend us to a friend?".

• Get feedback on your staff members See who's performing in your team and who needs a helping hand. The staff selection feature connects individual's ratings with specific staff members to help you better manage staff performance

• Gather comments Gather verbatim comments from your customers for those golden nuggets of story. Gain actionable feedback from the people who matter.

• Collect ratings while offline If your device loses internet connection, no worries! The app will save the ratings to your device and as soon as an internet connection is re-established, all those ratings will be submitted.

• Translate your survey into different languages If you want to roll out in different languages, we can work with you to make sure it’s right for your store.

• Get super high engagement We’ve built something customers love to use. In fact, we see 34%+ of customers engage and leave you ratings and valuable comments.

• Get high quality data Our intelligent biometrics technology filters out any ratings from staff or children, to avoid skewing your results.