Verizon Care Smart

Name: Verizon Care Smart
Rating: 3 (99 reviews)
Author: Verizon Wireless

By: Verizon Wireless

Lifestyle

Features & Capabilities

The Verizon Care Smart app lets you activate and manage Get Help—Professional Monitoring on eligible Apple Watch, Samsung Galaxy Watch, and Google Pixel Watch models connected through Verizon. Set up Get Help (subscription required). A Get Help agent responds 24/7 when you tap the watch's Get Help button or when the watch reports a fall. The agent can notify emergency services with your location and can conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case.

Note: The Verizon Care Smart Watch is compatible with the Care Smart app but does not support Get Help services. It still allows Trust Circle contacts to communicate with and locate the watch via the Care Smart app. Get Help for eligible watches is available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Care Smart supports Apple Watch 4+, Samsung Galaxy Watch4+, and Google Pixel Watch.

User Growth & Download Statistics

App Privacy & Security

By:

Verizon Wireless

Rating:

3.00

(99)

Version:

3.0.16 Last updated: 2026-01-09

Version code:

879213419

Creation date:

2020-04-20

Compatible devices:

Size:

91.16MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-29

Compare stats and ranking:

Ranking

# 178,763 ▼ 364

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Verizon Wireless

Apple Apps Store

https://apps.apple.com/us/app/verizon-care-smart/id1497584285

Website:

https://www.verizonwireless.com/connected-devices/verizon-care-smart

User Reviews

Overall, Verizon Care Smart is seen as a valuable safety tool for families, especially for location tracking. However, it is plagued by frequent login/authentication failures, reliability issues after updates, location inaccuracies, and pairing problems, with customer support often criticized for slow responses. While some users report it works in their setup and can function offline in specific cases, persistent bugs and setup frustrations overshadow the potential benefits for most reviewers.

Pros

Provides family safety/location tracking via the Care Smart watch.
Includes basic calls/text capability to a limited set of contacts, which can be useful in emergencies.
Works for some families in certain setups, offering a usable safety solution despite issues.
Can function offline for users in no-internet environments (mentioned by at least one reviewer).
Valued concept for family safety and peace of mind (appears in reviews).

Cons

Frequent login/authentication problems, especially with Apple ID sign-in and incorrect credentials.
App crashes, freezes, or stops working after updates.
Location services unreliable, with wrong locations, location off, or locator spinner issues.
Device pairing/linking failures, including 'device already linked to another account' and difficulty pairing new devices.
Poor or slow customer support with long wait times and unhelpful responses.

Recent reviews

I’ve uninstalled and repaired my watch 4x now and everything I look at the app it tells me I’m somewhere else I’ve never been! I contacted Apple because Verizon said they can’t fix it and Apple says it’s a Verizon app they have to fix it! I pay extra for this service and it’s not right

by Hg*****, 2025-10-09

Service is set up and ready to go. I tested and it works yet after doing the $10 perk, my account still says to set it up. Need to clear this. Also, now it doesn’t work at all. Test calls don’t go through. It keeps saying location services need to turn on yet they are on.

by jw*****, 2025-05-24

Had a device for my elderly grandparent and worked great for years. Two months ago the device stopped working and Verizon issued a replacement. However, when I tried to pair it with the app I keep getting an error message that the device is already linked to another account. Verizon sent out another device but the same problem. Was told to contact Verizon Caresmart through email. Emailed over a month ago and no response beside the automated one saying they respond in 1-2 business days🙄. Deleted and redownloaded app multiple times with no assistance from Verizon. Paying for a service that doesn’t work.