Gryphon Connect

I have been struggling with managing all the devices and things we need to filter for our kids who end up finding all the work arounds. Gryphon router has been able to do it all including our TV (firestick). And I can shut down the internet at night very easily so our kids can’t sneak screen which happens! I was having difficulty with initial set up because I didn’t realize my old router needed to stay in place because it was a bundle with my modem. Bryan - Gryphon Customer support was great and walked me through it all and the troubleshooting. Thank you Bryan!

Meh

I have used gryphon since the covid pandemic. The hardware works great. The app is glitchy and not user friendly. Since the company started crowdfunding, I have noticed a huge downgrade in service. You can’t call and speak to anyone, you always have to leave a voice mail. The chat feature rarely gets responded to in a timely manner and when it does, they just assume you’re waiting on the chat page for hours to get a response. Emailing customer support is hit or miss. If you respond to their initial response, you can wait 24 hours or longer to get a follow up response. So an issue drags on for days, sometimes weeks at a time. I’ve been locked out of the app after an update since yesterday. I’ve left voicemails, sent emails and reached out via chat. It’s 7 pm and I’m still waiting on a response to my last email that was sent yesterday at 9 pm. I called them at 10:18 am est (the number on the app states they are open 9am-9pm est), received a message stating they were not open and left a message. Still no response. If I currently didn’t have a router and 3 mesh routers I would trash it all and explore other options.