Tulip LiveConnect

Tulip’s LiveConnect enables retail store associates to communicate with customers on multiple social messaging channels through a simple and intuitive user interface.

With Tulip LiveConnect, customers can communicate with retail stores in real-time through a simple and intuitive user interface alongside the Tulip Clienteling App.

Tulip’s LiveConnect solution is one of the first to support omnichannel messaging on the most popular social chat platforms, enabling retail store associates to expand communication beyond the one-to-one model.

By using Tulip LiveConnect:

• Retailers can further enhance their customer experience and capture incremental sales
• Associates can easily respond to customer inventory questions and share product information and photos through their in-store mobile devices
• Customers can chat directly with any store of their choosing through their preferred social chat channel

Tulip’s LiveConnect App is available to Tulip customers only.

Key Features

Omnichannel Chat Send and receive messages from popular messaging platforms such as WhatsApp and WeChat.

Catalog Access Leverage real-time product information and quickly look up products via search. Become instant product experts with access to product details, manufacturers’ notes, and rich product media.

Share Products and Photos Include attachments from the catalog or photo library to engage with the customer.

Chat Routing Leverage Tulip’s chat routing capabilities to connect with customers messaging the brand’s global social chat account. Reply to customer enquiries routed to specific store locations.