Reviews of Pit Pay

By: Pit Pay Inc. App

List of user reviews and ratings for Pit Pay

Total ratings

4.70 (Rating count: 2,690)

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Review summary

The Pit Pay app is easy to use and time-saving for some users, including team pit-pass sharing, but multiple reviewers report onboarding and verification hurdles, SMS crew-management failures, and confusing or costly fees. Reliability hiccups and sketchy refund handling further hurt the experience, suggesting the app works well for some tracks but needs improvements in registration, SMS verification, and fee transparency.

Pros

Easy to use / intuitive and fast
Saves time at the track and helps skip lines
Centralized in-app signup and up-to-date event information
Ability to purchase pit passes for your entire team and share passes

Cons

Onboarding and verification problems (account creation issues, ID verification failures, and registration blocks)
SMS-based crew/teammate management failures (texts not received or not sent)
Fees and pricing are high or unclear (service charges, per-ticket fees, and refund fees)
App reliability issues (persistent update prompts, reinstall not fixing)
Refund handling concerns (refunds omitting pit pay fees and poor customer support)

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User Reviews

Recent rating average: 1.90

All time rating average: 4.70

Upgrade to see all 17 reviews

53% (9)

Date	Author	Comment
2026-08-01	SR*****	This whole app is really confusing. I’m trying to register for an associate INEX membership and register my son as a minor and it’s sent me through an endless doom loop where I keep doing the same thing over and over again. Plus, it disallows autofill so I have to manually enter all my info each time through the doom loop.
This whole app is really confusing. I’m trying to register for an associate INEX membership and register my son as a minor and it’s sent me through an endless doom loop where I keep doing the same thing over and over again. Plus, it disallows autofill so I have to manually enter all my info each time through the doom loop.
2026-05-25	Ch*****	App does not save info as you go I hate it every time I have to use it
App does not save info as you go I hate it every time I have to use it
2026-03-28	mo*****	Best way to skip the line and walk into the Track!
Best way to skip the line and walk into the Track!
2025-10-25	At*****	Cold not add team members waiting for text code did not receive
Cold not add team members waiting for text code did not receive
2025-05-22	KK*****	Couldn’t figure out how to add crew, it never sent a text after trying 6 times.
Couldn’t figure out how to add crew, it never sent a text after trying 6 times.
2025-05-21	Gl*****	It’s still not a straight forward process , could and should be easier
It’s still not a straight forward process , could and should be easier
2025-03-28	jw*****	$10.70 service charge?!?!?
$10.70 service charge?!?!?
2024-07-12	Nl*****	Why can’t I just buy tickets for my whole family without having to create an account for every more? The app won’t even recognize my ID to create an account. I’d rather stand in line then try to navigate this app.
Why can’t I just buy tickets for my whole family without having to create an account for every more? The app won’t even recognize my ID to create an account. I’d rather stand in line then try to navigate this app.
2024-06-10	pc*****	Keep requesting update even though it’s already updated. Reinstalling doesn’t help either
Keep requesting update even though it’s already updated. Reinstalling doesn’t help either
2024-01-04	Ju*****	I never did register for the event. It wouldn’t let me.
I never did register for the event. It wouldn’t let me.