Milford

I’m one of the first users of Milford app, and it’s obvious that the customer experience isn’t their highest priority. Eg. 1. The app is often under maintenance. Like WTH team, it’s for balances and recent transactions. 24/7 access and switching from a/b servers has been best practice for a decade. 2. There is no customer feedback mechanisms in the app, to actually allow customer feedback to be collected. It’s fine to not use the app yourself, but you need to listen to customers. 3. I have recommend Milford to many people but their app is the weakest link. I often have to kill the app in iOS after “maintenance mode” so it will connect. Presumably it doesn’t check very often.

The app is ok. Decent UI, clear information and easy to use. But I get an “under maintenance” error about 50% of the time. It seems they limit access most nights. So despite a good app, it’s useless if I can’t access any data.

Not a bad app, but why does it do multiple pastes from the clipboard each time the app opens? Is it lazy programming or a deliberate data collection tactic? It doesn’t look good to customers concerned about their privacy (which is almost everyone nowadays)