MySafaricom App

Name: MySafaricom App
Rating: 4.8 (13331 reviews)
Author: Safaricom Limited

By: Safaricom Limited App

Lifestyle

Overview

Version:

1.28.1

Last updated: 2026-09-10

Ranking

#14,831 ▲ 147

Overall

Features & Capabilities

MySafaricom App consolidates Safaricom services into a single, easy-to-use mobile app. It enables M-PESA money transfers, selecting contacts from your phone book, confirming recipient names, and checking transaction charges before sending, plus the ability to share completed transfers.

Additional features include Lipa na M-PESA for in-store bill payments, Top Up via contacts or scratch cards, data plan purchases (including All One Data bundles), view balances for Data, Airtime, and Credit limit, Home Fibre plan management, and access to a daily E-Paper newspaper for a premium digital reading experience.

User Growth & Download Statistics

App Payments Data News & Magazines Content

By:

Safaricom Limited

Rating:

4.80

(13,331) 206 new ratings

Version:

1.28.1 Last updated: 2026-09-10

Version code:

887144691

Creation date:

2020-02-03

Compatible devices:

Size:

154.70MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-20

Compare stats and ranking:

Ranking

# 14,831 ▲ 147

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Safaricom Limited

Apple Apps Store

https://apps.apple.com/us/app/mysafaricom-app/id1481438147

User Reviews

Reviews cluster around cross-border access and reliability problems with the MySafaricom App: users report being unable to sign in or use the app outside Kenya, frequent logouts and crashes, and updates that degrade performance. ESIM activation is described as cumbersome, sometimes requiring a visit to a corporate office or lacking an online portal. Support is hard to reach, and there are bugs in managing saved numbers and Paybill favorites. Overall, users want better cross-border access, stability, easier eSIM setup, and improved UX.

Pros

Cons

App not usable outside Kenya; sign-in and access are restricted for users abroad (diaspora).
Frequent reliability problems: logouts, freezes, crashes, and updates that break functionality.
Poor in-app support with no clear way to contact customer service.
eSIM provisioning is cumbersome, requiring a visit to a corporate office or lacking an online portal.
Issues managing saved numbers in Paybill/Favorites (unknown numbers appear and deletions fail).

Recent reviews

It is very frustrating to be using MPESA and be in a position where that because I am not using my communication line then someone decides it needs to disappear from my end! Can’t anyone see that I am actively using other components on my SIM! I hate to be outside the country and not have access to using my Safaricom line to receive texts from Kenya!!!!