Small Door

Name: Small Door
Rating: 4.9 (2339 reviews)
Author: Small Door Veterinary

By: Small Door Veterinary App

Veterinary care reimagined

Overview

Version:

6.0.1

Last updated: 2026-07-16

Ranking

#38,612 ▼ 96

Overall

Features & Capabilities

Small Door is reimagining the veterinary experience with a membership model that emphasizes exceptional care, transparency, and tech-enabled convenience.

The mobile app lets you manage your pet’s health with 24/7 telemedicine, easy appointment booking, prescription requests, and access to vaccination records and invoices. Now open in NYC and expanding to Boston and Washington, DC, to better serve pets, owners, and veterinary staff.

User Growth & Download Statistics

App AI Education Communication Privacy & Security

By:

Small Door Veterinary

Rating:

4.90

(2,339)

Version:

6.0.1 Last updated: 2026-07-16

Version code:

888359752

Creation date:

2019-10-24

Compatible devices:

Size:

73.11MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-24

Compare stats and ranking:

Ranking

# 38,612 ▼ 96

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Small Door Veterinary

Apple Apps Store

https://apps.apple.com/us/app/small-door/id1479720592

Website:

https://www.smalldoorvet.com

User Reviews

Users praise Small Door for high-quality veterinary care, compassionate staff, and a generally well-organized experience, plus a user-friendly app and responsive chat when it works. However, recurring drawbacks include billing and auto-renewal issues, opaque pricing, and charges after a pet’s death; frequent app/booking glitches; inconsistent, sometimes rude service at certain locations; and concerns about data sharing and limited telehealth. Overall, excellent medical care but significant administrative and tech friction that hurts the experience.

Pros

Exceptional veterinary care with knowledgeable, compassionate staff and a network of specialists.
Caring, patient, and professional team that soothes anxious pets and makes them feel safe.
Well-organized operations from front desk to clinicians.
User-friendly app with responsive communication via chat and quick vet responses.

Cons

Billing and membership management problems: opaque pricing, high costs, auto-renewal charges, difficulty cancelling, and charges after a pet's death.
App/tech reliability issues: frequent crashes, cannot add a new pet or edit information, scheduling and calendar errors.
Inconsistent customer service across locations: rude or unfriendly staff at times and slow/unresponsive support, with limited phone access.
Data sharing/telehealth concerns: gatekeeping or difficulty obtaining lab results and limited or ineffective telehealth capabilities.

Recent reviews

This is a concierge vet - ie expensive at $1,500 annually - while they are good with quick appointments they are terrible at follow up - getting test results etc. impossible to call them in Bethesda without going through a New York number and then go through 4 menus to select operator and 60% of the time they don’t answer. The app is geared for booking appointments - the Chat feature often has a 30-60 min wait - I paid $1,500 a year for this??!!?