Karen Millen -Women’s Clothing

The quality of the items is subpar like Macy’s, but at a much higher price point. They also are sketchy about how discounts are applied to orders. You cannot cancel even if it’s within a half hour window and they won’t clearly spell out discount terms. It’s a little shady.

Been a loyal customer of KM for years until Boohoo the fast fashion label took over and entirely trashed the brand with ridiculous designs that made the once elegant and smart woman now look like the cheap fast fashion clowns that Boohoo produces. There are not enough words to describe the heartbreak of seeing this once majestic brand go down in a spiral like this. Not only are the designs trash, but also the make and fabric. Since Boohoo’s take over, there have been severe quality degradation issues with their pieces—some sleeves are ridiculously long, some have buttons that do not button, others have zippers that are too short and can’t be self zipped. They have entirely overlooked the customer base that was loyal to KM; where high quality design, fabric and trims matter. Where knowing how to shape a curvaceous woman (not just plus size) matters. Where a firm grip on the fundamentals of design matters—silhouette, form, conceptual clarity, subtlety, minimalism, contrast, opacity, ergonomics. Boohoo cares for none of these, churning out incoherent, irrelevant, thoughtless, crude pieces that speak only for cost reduction. It doesn’t appear that they even have a single qualified designer, patter maker or style editor left on their team. I’ve already written in to the brand a few times on multiple channels to warn them about these problems before they devolved into the unrecognizable, incoherent mess they are now, but no one listened. Now they’re desperately trying to bring back the waistline, but in such poor taste that it hurts to see how little they understand their customer’s body and what matters in their daily lives. At this point, sadly, I’ve given up on KM under Boohoo; I don’t think their current atelier is capable of fathoming a mid career professional who needs their wardrobe to display the gravitas that represents the maturity, intellect, sensitivity and inner strength to an ever demanding workplace and family life that is expected of the postmodern woman. Please just sell KM back to the original team running the atelier. You don’t have what it takes to carry the KM brand to greater heights.