Skinly

Cute products yea. Where I thought my face was getting better, it was getting worse 😔I have new spots, new bumps I’ve never seen. In places I’ve never seen. I don’t what I’m doing wrong at this point.

I like using the app in conjunction with the products I received. It gave me soo much insight about my skin and motivate me to continue to invest in my skin. I’ve learned so much about my skin just from using this app.

The study itself is amazing. I appreciate the products, the use of the device, and the valuable information I get in the skin report. However, communication is a huge issue. The app suddenly logged me out over a week ago, and attempts to log back in or change the password have been unsuccessful. The device also will not work ever since the app stopped working. When I look online and in the written materials sent with the device and products, the only option for contacting Skinly is through the app which I clearly can not do since I can’t log in to the app. I found an email address online and emailed Skinly over a week ago, but have not gotten a response. The app could be amazing, but with no support when problems arise, it renders the device useless which halts participation in the study. Does technical support even exist for this app?!?