SmartServ Grundfos MY

This app provides a platform for Grundfos customers and Associated Service Partners to seamlessly interact on their Service requirements.

As a Grundfos Customer, you can

• Create a Service or Installation request

• Maintain your inventory of pumps to quickly raise a service call

• Identify the Service Partner nearest to you, to attend the request

• Keep tab and be notified on the progress of your Service handling

• Interact with the Service Partner/Service Engineer

• Rate the service and provide feedback

As a Service Partner, you can

• Maintain your team of Service Engineers, and assign Service requests

• Interface with the Customer – call, respond back on the requests

• Be notified on all discussions between Service Engineer and Customer

• Search issues, monitor Assigned/Active issues

• Interact with Grundfos Services team