Super Novo

App is terrible as it doesn’t work to turn on chair or do anything else. I am connected by Bluetooth. Fix please!

We bought this chair for full price three years ago and were assured that Human Touch offers outstanding warranty and concierge customer service. At the moment, I can’t get this app to work on my new phone. I see that it has not been updated for 2 years. We recently moved and needed assistance moving the chair to our new home. No response from Human Touch. Last, the sound quit working on our chair and we have tried to reach customer service because it is under warranty. Still crickets. So disappointed and frustrated. This is supposed to be a premium product.

First: I really do love my chair. Is it annoying to go through multiple menus to get what I want each time I sit down? YES. Would I LOVE for it to at least remember basic settings like my desired default time, NO beep, etc? You BETCHA! Does it keep me from using it? Of course not. That being said, if 1/4 of the attention that went into the engineering was applied to the remote the whole experience would be exponentially better… enter the app. The app actually has the ability to make up for the interface shortcomings, but from what I can tell, no real innovation or creativity went into it. This is then compounded by the fact that it doesn’t work with current devices (like the iPhone 13 I am typing this on). Luckily I still had an old iPhone 11 with a cracked screen laying around that I can leave on the chair… of course it ONLY works to pipe my Sirius XM Spa channel into the speakers… and occasionally classic vinyl (the Rolling Stones are surprisingly good with the audio sync feature). On behalf of all of us who invested so much money into these chairs, please hire a decent software writer to create an app that A) works on current devices and B) meets our basic desires like saving a favorite massage profile, etc. PLEASE!!!!